Chat marketing automation platform for Instagram, WhatsApp, Facebook Messenger, and Telegram
Manychat operates a chat marketing platform built on PHP + PostgreSQL + Python, with infrastructure anchored in AWS (EKS, RDS, WAF) and observability stacked (Prometheus, Grafana, Loki). The tech shape signals a maturing platform: heavy lifting on Kubernetes orchestration, pipeline infrastructure (FastAPI + LangChain + LlamaIndex), and security hardening (WAF, IAM, endpoint protection). Active hiring across engineering, marketing, and data—with seniority skewed senior—reflects scaling pressures: they're tackling user activation friction, technical debt reduction, and data fragmentation while pushing WhatsApp stability and live chat improvements.
Notable leadership hires: Partnerships Director, Customer Journey Lead
Manychat is a chat marketing platform that enables businesses to automate campaigns and drive conversions across Instagram, WhatsApp, Facebook Messenger, and Telegram. The product centers on flow builders, automation rules, and live-chat integrations for mid-market and creator-economy sellers. The company operates globally from offices in Austin, Barcelona, Yerevan, São Paulo, and Amsterdam, with 201–500 employees and an official Meta Business Partner designation. Revenue comes from subscription tiers and platform adoption across 1M+ brands in 170+ countries. Current engineering focus spans channel stability (WhatsApp), CX measurement (scorecard definition), affiliate-channel scaling, and data-platform modernization to reduce time-to-insight and improve conversion attribution.
Primary languages: PHP, Python, R, SQL. Backend: PostgreSQL, FastAPI, Nginx. Infrastructure: AWS (EKS, RDS, Elastic Load Balancing, WAF, IAM, CloudWatch). Orchestration: Kubernetes, Terraform, Helm, Ansible. Observability: Prometheus, Grafana, Loki. AI/ML tooling: LangChain, LlamaIndex. CI/CD: GitHub Actions.
Austin, TX (USA). Additional global offices in Barcelona (Spain), Yerevan (Armenia), São Paulo (Brazil), and Amsterdam (Netherlands).
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