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REGAL Tech Stack

AI voice agent platform for enterprise customer service

Technology, Information and Internet New York 51–200 employees Founded 2020 Privately Held

Regal builds a voice AI agent platform targeting enterprise contact centers. The stack is heavily AWS-native (Fargate, Lambda, SageMaker, Kinesis) with Python/TypeScript backends and modern observability (Datadog, CloudWatch), reflecting a company optimizing for low-latency agent deployment at scale. Active hiring is sales-heavy (4 open roles) alongside smaller engineering and data teams, paired with pain points around SLA adherence and observability gaps — a pattern suggesting Regal is scaling customer acquisition while maturing production reliability.

Tech Stack 31 technologies

Core StackAWS AWS Lambda Terraform Python TypeScript DynamoDB Datadog SageMaker dbt Looker Salesforce Salesloft ZoomInfo React Nest.js GraphQL PostgreSQL Redis Twilio Node.js AWS Fargate Bash Aurora OpenSearch Kinesis AWS SQS BullMQ AWS CloudWatch LinkedIn Sales Navigator

What REGAL Is Building

Challenges

  • Meeting sla adherence
  • Improving support processes
  • Automating deployment and observability
  • Scaling ai workloads
  • Enabling self-service developer environments
  • Accelerating customer deployments
  • Lack of intuitive observability
  • Customers can't see agent performance
  • Complex sales cycles
  • Closing enterprise deals

Active Projects

  • Voice agent platform
  • Infrastructure as code provisioning
  • Internal developer platform
  • Voice ai agent deployment
  • Ai agent voice prompt creation
  • Custom function development
  • Qa testing and tooling
  • Transform observability
  • Define measurement framework
  • Ship polished data experiences

Hiring Activity

Accelerating15 roles · 10 in 30d

Department

Sales
4
Support
3
Data
2
Engineering
2
Product
2

Seniority

Mid
4
Senior
4
Junior
3
Director
1
Manager
1
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About REGAL

Regal is an AI agent platform built for enterprise customer experience teams, launched in 2020 and based in New York. The product targets support, sales, and operations use cases within contact centers, enabling customers to build, test, and deploy autonomous voice agents alongside human agents. The platform connects to first-party customer data and includes A/B testing and performance monitoring to drive continuous improvement in contact center operations. Current projects span agent infrastructure (deployment, prompt engineering, custom functions), internal tooling (IDP, observability, testing), and measurement frameworks. The company operates at 51–200 employees with active hiring across sales, support, and technical roles.

HeadquartersNew York
Company Size51–200 employees
Founded2020
Hiring MarketsUnited States

Frequently Asked Questions

What tech stack does Regal use?

Regal runs on AWS (Fargate, Lambda, SageMaker, Kinesis), Python and TypeScript, PostgreSQL/Aurora/DynamoDB, and uses Datadog for observability, Twilio for voice, Salesforce for CRM, and React for frontend.

Where is Regal headquartered?

Regal is headquartered in New York and currently hiring only in the United States.

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How this profile is built

REGAL's technology stack, projects, and hiring signals are inferred from public hiring and company data — career pages, public listings, and company web presence — then clustered and de-duplicated. Figures are estimates that refresh over time. Read our full methodology →

This is not an official vendor or customer list. It is a technology-adoption signal inferred from public data, intended for B2B research.