Company profile

Observe.AI Tech Stack

AI agent platform for contact center voice and chat automation

Software Development Redwood City, California 201–500 employees Founded 2017 Privately Held

Observe.AI builds AI agents for contact centers, with an LLM layer (LangChain, LlamaIndex, GPT, Gemini) wired into telephony and CCaaS systems like Twilio, Amazon Connect, Genesys, Avaya and Cisco. Hiring is accelerating and sales-led, backed by a deep outbound stack (Gong, Outreach, 6sense, ZoomInfo), while open projects center on telephony integration and enterprise voice and chat agents. AWS security tooling and a security hire point to enterprise compliance pressure.

Tech Stack 90 technologies

Core StackTwilio Salesforce Gong ZoomInfo 6sense LangChain AWS MongoDB Python Zendesk Confluence Jira Java Cisco Amazon Connect Outreach LlamaIndex GPT Gemini AWS GuardDuty AWS WAF AWS Identity Center Google Slides Rocketlane DevRev LinkedIn Sales Navigator Avaya Genesys Azure GCP+58 more

What Observe.AI Is BuildingChallenges and projects from their job posts

◆Challenges

Increasing customer issue resolution speed
Scaling customer support operations
Designing secure cloud infrastructure
Reducing operational costs while boosting productivity
Audit accuracy and false reading issues

▲Active Projects

Enterprise-grade voice and chat AI agents
Scaling AI agent motion with industry playbooks
Telephony integration
AI copilot
Complex evaluations and tailored demos

Hiring Activity

Accelerating15 roles · 9 in 30d

Department

Sales

Engineering

Design

Marketing

Ops

Security

Support

Seniority

Mid

Senior

Junior

Manager

Staff

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About Observe.AI

Observe.AI, founded in 2017 and headquartered in Redwood City, California, develops software that deploys specialized AI agents across customer service operations. Its platform handles customer conversations, assists frontline agents, and supports contact center operations through conversation and interaction intelligence. The company sells to enterprise customer experience teams and integrates with contact center platforms including Amazon Connect, Genesys, Avaya, Cisco and Twilio. It is a privately held company with 201–500 employees and hires across the United States, India and Canada.

HeadquartersRedwood City, California

Company Size201–500 employees

Founded2017

Hiring MarketsIndia, United States, Canada

Frequently Asked Questions

What tech stack does Observe.AI use?

Observe.AI uses Python, Java and MongoDB on AWS, Azure and GCP, with LangChain, LlamaIndex, GPT and Gemini for AI, plus Twilio, Amazon Connect, Genesys and Salesforce.

Is Observe.AI hiring?

Yes, hiring is accelerating, led by sales and engineering, with additional roles in design, security, marketing, support and operations across the United States, India and Canada.

Where is Observe.AI headquartered?

Observe.AI is headquartered in Redwood City, California, and has 201–500 employees.

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How this profile is built

Observe.AI's technology stack, projects, and hiring signals are inferred from public hiring and company data — career pages, public listings, and company web presence — then clustered and de-duplicated. Figures are estimates that refresh over time. Read our full methodology →

This is not an official vendor or customer list. It is a technology-adoption signal inferred from public data, intended for B2B research.