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Cresta Tech Stack

AI and human agent platform for contact centers

Software Development Sunnyvale, California 201–500 employees Founded 2017 Privately Held
cresta.com LinkedIn

Cresta builds a hybrid contact-center platform combining AI agents with human agent assistance, real-time coaching, and conversation intelligence. The stack reveals a production-grade, cloud-native infrastructure (Kubernetes, Terraform, AWS EKS) paired with deep integrations into Genesys, Five9, and AWS Connect—positioning them as middleware between legacy contact-center systems and modern AI. Active hiring is engineering-heavy (51 roles) with accelerating velocity and global reach, signaling aggressive scaling of both product capabilities and GTM, particularly into EMEA.

Tech Stack 91 technologies

Core StackKubernetes Helm Terraform CloudFormation AWS Go Python React Vite Node.js Vertex AI JavaScript Okta Intune Docker Salesforce OpenAI Apex cert-manager Kustomize IAM AWS EKS Google Contact Center AI AWS Connect Genesys Five9 macOS Jamf Pro Visualforce Lightning Web Components+60 more

What Cresta Is Building

◆Challenges

  • Automating inefficient processes
  • Inefficient contact center processes
  • Scaling ai systems for production environments
  • Improving asr quality
  • Complex deployments
  • Manual conversation handling
  • Ai-human handoff
  • Reducing latency
  • Driving pipeline
  • Expanding into emea region

▲Active Projects

  • Ai agent development
  • Ai agent performance optimization
  • Ai agent integration with external systems
  • Regional expansion strategy
  • Customer data platform
  • Machine learning infrastructure
  • Real-time conversation intelligence
  • Proof-of-value engagements
  • Real-time ai assistance
  • Creating enterprise gtm strategy

Hiring Activity

Accelerating120 roles · 50 in 30d

Department

Engineering
51
Sales
24
Marketing
13
Product
8
Support
4
Data
3
Design
3
Finance
2

Seniority

Senior
50
Mid
18
Director
10
Manager
10
Junior
8
Staff
8
Intern
6
Lead
1

Notable leadership hires: Sales Director

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About Cresta

Cresta operates in the contact-center software space, selling to enterprise customers across telecom, financial services, and SaaS verticals. The platform sits between customer interactions and agent workflows, providing real-time AI assistance, automated agent quality coaching, and conversation analytics. Deployment runs on-prem and in cloud (AWS, Genesys, Five9 integrations), with the company headquartered in Sunnyvale and distributed hiring across the US, Canada, Romania, Germany, UK, Australia, India, and Taiwan. Current focus includes scaling AI agent performance, reducing inference latency, and expanding regional sales operations.

HeadquartersSunnyvale, California
Company Size201–500 employees
Founded2017
Hiring MarketsUnited States, Canada, Romania, Germany, United Kingdom, Australia, India, Taiwan

Frequently Asked Questions

What tech stack does Cresta use?

Kubernetes, Terraform, AWS EKS, Go, Python, React, Node.js, Google Contact Center AI, Vertex AI, Genesys, Five9, AWS Connect, Salesforce, and OpenAI integrations.

What countries does Cresta hire in?

United States, Canada, Romania, Germany, United Kingdom, Australia, India, and Taiwan.

How this profile is built

Cresta's technology stack, projects, and hiring signals are inferred from public hiring and company data — career pages, public listings, and company web presence — then clustered and de-duplicated. Figures are estimates that refresh over time. Read our full methodology →

This is not an official vendor or customer list. It is a technology-adoption signal inferred from public data, intended for B2B research.