Company profile

Cresta Tech Stack

AI agents and real-time agent assist for enterprise contact centers

Software Development Sunnyvale, California 501–1,000 employees Founded 2017 Privately Held

Cresta builds AI for contact centers, pairing autonomous AI agents with live assistance and coaching for human agents across voice and chat. The stack mixes Vertex AI, OpenAI and Google Contact Center AI with WebRTC, Go and ClickHouse, pointing to low-latency voice infrastructure running across AWS and Azure Kubernetes clusters. Hiring is engineering-led with a heavy senior tilt, while a strong sales push targets EMEA and APAC expansion.

Tech Stack 94 technologies

Core StackVertex AI OpenAI PostgreSQL ClickHouse Elasticsearch Python Go Kubernetes Helm Terraform CloudFormation AWS Docker Playwright TypeScript Datadog Grafana Salesforce Gong Slack RAG gRPC Google Contact Center AI cert-manager Kustomize AWS EKS WebRTC Coda Opera Azure+63 more

AdoptingSalesforce

What Cresta Is BuildingChallenges and projects from their job posts

◆Challenges

Scaling machine learning infrastructure
Reducing latency in voice systems
Reliability of multi-cloud Kubernetes clusters
Quote-to-cash and revenue recognition alignment
Troubleshooting complex enterprise customer environments

▲Active Projects

AI agent development and performance optimization
AI agent integration with external systems
Regional expansion into EMEA
APAC market research and outreach campaigns
Partner enablement program
Customer data platform

Hiring Activity

Steady80 roles · 8 in 30d

Department

Engineering

Sales

Marketing

Support

Product

Data

Design

Finance

Seniority

Senior

Director

Mid

Junior

Manager

Staff

Principal

Intern

Notable leadership hires: Sales Director

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About Cresta

Cresta is a privately held company founded in 2017 and headquartered in Sunnyvale, California, with 501–1,000 employees. It sells a contact center platform to enterprises that combines AI agents, real-time guidance for human agents, conversation insights, coaching and quality management. The product spans voice and chat channels. The company hires across the United States, Romania, Germany, the United Kingdom, Australia, Canada, Taiwan and India.

HeadquartersSunnyvale, California

Company Size501–1,000 employees

Founded2017

Hiring MarketsUnited States, Romania, Germany, United Kingdom, Australia, Canada, Taiwan, India

Frequently Asked Questions

What tech stack does Cresta use?

Cresta runs Python, Go and TypeScript on Kubernetes (AWS EKS, Helm, Terraform), with PostgreSQL, ClickHouse and Elasticsearch, plus Vertex AI, OpenAI, Google Contact Center AI and WebRTC for voice.

What countries does Cresta hire in?

Cresta hires in the United States, Romania, Germany, the United Kingdom, Australia, Canada, Taiwan and India, with a focus on EMEA and APAC growth.

What is Cresta working on?

Current work centers on AI agent development and performance optimization, integrating AI agents with external systems, scaling machine learning infrastructure and regional expansion into APAC.

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How this profile is built

Cresta's technology stack, projects, and hiring signals are inferred from public hiring and company data — career pages, public listings, and company web presence — then clustered and de-duplicated. Figures are estimates that refresh over time. Read our full methodology →

This is not an official vendor or customer list. It is a technology-adoption signal inferred from public data, intended for B2B research.