Digital experience platform for inflight entertainment and airline passenger engagement
Touch operates a Digital Experience Manager (DXM) platform serving 30+ airlines globally, built on React + TypeScript + GraphQL atop AWS infrastructure. The company is addressing fragmented pain points across inflight media—metadata consistency, translation accuracy, music licensing compliance, and supply-chain efficiency—through a cloud-based content distribution backbone. Hiring is decelerating but concentrated in engineering and product (4 combined mid-level roles), with emerging focus on data and strategy, suggesting a shift toward analytics-driven personalization and ancillary revenue optimization.
Touch provides a software-as-a-service platform that manages inflight entertainment and digital passenger experiences for airlines. The company was founded in 2011 and operates from Coral Gables, Florida, with a team of 51–200 employees. Touch's core offering includes the Media Center (content curation and collaboration) and Customer Portal (performance monitoring and optimization), designed to streamline how airlines curate, distribute, and monetize media to passengers. The platform serves operators across North America, Europe, and beyond, addressing the full lifecycle from content rights management through engagement analytics.
React, TypeScript, GraphQL, and AWS (including AppSync and Cognito). Frontend uses Tailwind CSS; design tooling is Figma. REST and OAuth for API architecture and authentication.
Portugal and Poland are current hiring markets for the company.
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