AI-powered voice and conversational automation for enterprise customer service
SESTEK builds conversational AI products (speech recognition, NLU, voice biometrics) for enterprise customer service teams. With 100+ engineers developing proprietary speech and language models since 2000, the company serves 500+ clients across 20 countries. Current infrastructure focus—Kubernetes, Prometheus, Terraform, OpenTelemetry—paired with active hiring in support and engineering roles, suggests a scaling phase centered on reliability and deployment automation rather than core product innovation.
SESTEK is a conversational automation platform built on proprietary speech recognition and NLP technologies. The company operates three main product lines: Knovvu Virtual Agent (IVR and chatbot automation), Knovvu Analytics (call and interaction data analysis), and Knovvu Biometrics (voice-based identity verification). Founded in 2000, SESTEK was acquired by Unifonic (a CPaaS provider) in 2022. The engineering team is distributed across Turkey, Poland, UK, and UAE, serving enterprise clients in financial services, telecommunications, and customer support operations.
Kubernetes, Docker, AWS, Terraform, Prometheus, Grafana, Elasticsearch, Jenkins, Git, and OpenTelemetry for infrastructure. LLMs (OpenAI, Gemini, Claude) integrated via SDK. Development tools include GitHub Copilot, Cursor, Jira, and Azure DevOps.
Sarıyer, İstanbul, Turkey. The company was founded in 2000 and employs 51–200 people across multiple countries.
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