echoloc
Get started
echoloc/ Companies/ SaaS Labs

SaaS Labs Tech Stack

AI-powered communication platform for sales and support teams

Software Development Palo Alto, California 201–500 employees Founded 2016 Privately Held
saaslabs.co LinkedIn

SaaS Labs builds an AI-powered communication suite targeting sales and support operations, integrating deeply with HubSpot, Salesforce, and modern conversation infrastructure (WhatsApp, Slack, Intercom). The tech stack—anchored in voice/conversation APIs (Vapi, LiveKit, ElevenLabs, Pipecat) alongside LangChain and RAG—reveals a company shifting toward agentic workflows and real-time communication automation. Hiring velocity is accelerating across marketing, sales, and support roles, while active projects focus on scaling outbound engines and building partner-led demand, suggesting aggressive go-to-market expansion.

Tech Stack 37 technologies

Core StackHubSpot Salesforce 6sense RAG Slack Figma Intercom Jira Zapier n8n Salesloft ZoomInfo Gainsight NetSuite Stripe LangChain webhooks WhatsApp Pipecat Vapi LiveKit ElevenLabs JumpCloud macOS Linear TalentLMS Sales Navigator Apollo Totango ChurnZero+7 more

What SaaS Labs Is Building

◆Challenges

  • Multi-channel ticket backlog
  • Repeating tickets
  • Scaling support capacity
  • Scaling product impact
  • Expanding ai capabilities
  • Complex multi-step workflows
  • Scaling outbound engine
  • Improving cac efficiency
  • Building demand gen from scratch
  • Scaling global commercial revenue engine

▲Active Projects

  • Help center article development
  • Product feedback translation
  • Qa and peer review contribution
  • Ai workflows for revenue teams
  • Positioning and messaging for saas products
  • Competitive intelligence and gtm launches
  • Feature adoption and retention initiatives
  • Scaling outbound engine
  • Building partner-led demand channel
  • Running field events end-to-end

Hiring Activity

Accelerating9 roles · 9 in 30d

Department

Marketing
2
Sales
2
Support
2
Design
1
Engineering
1
Product
1

Seniority

Lead
3
Senior
3
Director
1
Mid
1
VP
1

Notable leadership hires: Head of Product

Company intelligence

Find more companies like SaaS Labs by tech stack, pain points and active projects

Get started free

About SaaS Labs

SaaS Labs operates a communication-workflow platform designed to help sales and support teams automate repetitive work and respond faster to customers. The product integrates across Salesforce, HubSpot, and other CRM/support tools, and supports multiple channels including WhatsApp, Slack, and web. Founded in 2016 and headquartered in Palo Alto, the company serves over 7,000 customers globally with a team of 300+ employees. The platform combines traditional workflow automation (Zapier, n8n) with newer AI capabilities (LangChain, RAG, Vapi, ElevenLabs), positioning itself in the intersection of communication, productivity, and revenue operations.

HeadquartersPalo Alto, California
Company Size201–500 employees
Founded2016
Hiring MarketsIndia

Frequently Asked Questions

What tech stack does SaaS Labs use?

SaaS Labs uses Salesforce, HubSpot, Vapi, LiveKit, ElevenLabs, Pipecat, LangChain, RAG, Slack, WhatsApp, Zapier, n8n, Intercom, and Jira, among others. The stack emphasizes voice APIs and agentic automation.

How many customers does SaaS Labs serve?

SaaS Labs supports over 7,000 companies worldwide across different business scales, from small teams to enterprise organizations.

How this profile is built

SaaS Labs's technology stack, projects, and hiring signals are inferred from public hiring and company data — career pages, public listings, and company web presence — then clustered and de-duplicated. Figures are estimates that refresh over time. Read our full methodology →

This is not an official vendor or customer list. It is a technology-adoption signal inferred from public data, intended for B2B research.