Company profile

Gorgias Tech Stack

Conversational AI help desk and sales automation for Shopify ecommerce brands

Software Development San Francisco, California 201–500 employees Founded 2015 Privately Held

Gorgias builds a conversational AI platform for Shopify merchants, running TypeScript, Node.js and React on Kubernetes across GCP and AWS, with Vertex AI, Hugging Face and PromptLayer in the AI layer. Adoption of OPA and Kyverno alongside Cortex points to tightening platform governance, matching flagged pressure on LLM infrastructure spend. Hiring skews toward support and marketing at manager level, signaling investment in customer success and demand gen.

Tech Stack 51 technologies

Core StackDemandbase 6sense Kubernetes Terraform ArgoCD Datadog Slack TypeScript Node.js React Grafana Customer.io Braze Iterable HubSpot Zapier dbt Shopify Klaviyo AWS Hugging Face Vertex AI BigQuery Cortex PromptLayer Vitally Hightouch Segment Cargo GCP+18 more

AdoptingOPA Kyverno Cortex

What Gorgias Is BuildingChallenges and projects from their job posts

◆Challenges

Controlling LLM infrastructure spend and governance
Customer adoption, retention and churn prevention
Scaling support operations
Operations-heavy demand generation
Content strategy lagging behind product evolution

▲Active Projects

AI-powered workflow implementation and automation maturity
Designing future CS model with health tracking
Building Cortex foundation and improving its UX
Rebuilding content program with AI production workflows
Email nurture program development

Hiring Activity

Steady20 roles · 6 in 30d

Department

Support

Marketing

Engineering

Sales

Seniority

Manager

Senior

Director

Mid

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About Gorgias

Gorgias, founded in 2015 and headquartered in San Francisco, sells a customer support and conversational commerce platform to ecommerce brands, from independent shops to large retailers. The product is built around Shopify and handles help desk, live chat, shared inbox and order-related actions such as edits, returns and product recommendations. The company is privately held with 201–500 employees. It hires across the United States, Canada, France, Serbia and Australia.

HeadquartersSan Francisco, California

Company Size201–500 employees

Founded2015

Hiring MarketsCanada, United States, France, Serbia, Australia

Frequently Asked Questions

What tech stack does Gorgias use?

Gorgias uses TypeScript, Node.js and React, deployed on Kubernetes with Terraform and ArgoCD across GCP and AWS, plus BigQuery, dbt, Vertex AI, Hugging Face, Datadog and Grafana.

Where is Gorgias headquartered?

Gorgias is headquartered in San Francisco, California, and hires in the United States, Canada, France, Serbia and Australia.

What is Gorgias working on?

Gorgias is implementing AI-powered workflows, rebuilding its content program with AI-assisted production, designing a future customer success model, and building a foundation on its Cortex developer portal.

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How this profile is built

Gorgias's technology stack, projects, and hiring signals are inferred from public hiring and company data — career pages, public listings, and company web presence — then clustered and de-duplicated. Figures are estimates that refresh over time. Read our full methodology →

This is not an official vendor or customer list. It is a technology-adoption signal inferred from public data, intended for B2B research.