Gorgias Tech Stack

Conversational AI platform for ecommerce support and sales automation

Software Development San Francisco, California 201–500 employees Founded 2015 Privately Held

Gorgias operates a conversational AI layer purpose-built for ecommerce, handling everything from customer support to order editing and product recommendations. The tech stack reveals a mature platform: Python + Node.js + React on the application side, Kubernetes for orchestration, and Datadog + Grafana + Prometheus for observability—a pattern typical of scaling SaaS. The active hiring mix (sales-led with 16 roles, 8 engineering, 4 data) combined with projects around 'scaling AI agent' and 'enterprise acquisition strategy' signals a transition from product-market fit in SMB ecommerce toward larger merchant accounts.

Tech Stack 25 technologies

Core StackShopify Figma Cursor Python HubSpot TypeScript Node.js React Datadog Grafana Prometheus OpenTelemetry n8n Kubernetes Ashby Gmail Notion SQL LinkedIn Claude ChatGPT

AdoptingArgoCD GitHub Vault

What Gorgias Is Building

◆Challenges

Scaling ai agent
Optimizing system performance
Preventing fraudsters from abusing the platform
Acquiring high-value merchants
Scaling commercial post-sales revenue motion
Expanding into new markets
Monitoring and observability
Scalable, reliable, fast systems
Improving forecasting rigor
Scaling platform and data traffic

▲Active Projects

Ai agent platform
Uk market development
New product launches
Monitoring & observability strategy
Localized outbound campaigns
Enterprise acquisition strategy
Building slas
Improving forecasting rigor
Ai-driven features integration
Upsell and cross-sell opportunities

Hiring Activity

Decelerating45 roles · 10 in 30d

Department

Sales

Engineering

Marketing

Data

Product

Support

Design

Seniority

Senior

Mid

Junior

Manager

Intern

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About Gorgias

Gorgias provides a conversational AI platform for ecommerce merchants, integrating deeply with Shopify and connected tools to automate and personalize customer interactions across support and sales. The platform targets independent shops through globally recognized brands, with over 15,000 ecommerce customers currently using the product. Operationally, the company is distributed across eight countries (United States, Canada, UK, France, Serbia, Portugal, Argentina, Australia) with a 201–500-person team structured around sales, engineering, and product functions. Active initiatives span AI agent scaling, monitoring infrastructure, market expansion, and improving post-sales revenue models.

HeadquartersSan Francisco, California

Company Size201–500 employees

Founded2015

Hiring MarketsFrance, Serbia, United States, Canada, United Kingdom, Portugal, Argentina, Australia

Frequently Asked Questions

What tech stack does Gorgias use?

Gorgias runs on Python and Node.js for backend services, React for frontend, Kubernetes for container orchestration, and Shopify integrations. Observability relies on Datadog, Grafana, and Prometheus. The company is adopting Vault, ArgoCD, and GitHub for infrastructure and secrets management.

What is Gorgias working on right now?

Top priorities include scaling their AI agent platform, expanding into UK and new markets, enterprise acquisition, building SLAs, and improving system monitoring and observability. The company is also focusing on upsell and cross-sell strategies to grow revenue per customer.