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First Focus AU Tech Stack

Managed AI and IT services for SMBs across Australia and New Zealand

IT Services and IT Consulting Mascot, New South Wales 201–500 employees Founded 2003 Privately Held
firstfocus.com.au LinkedIn

First Focus is a 400+ person managed IT and security services provider built around a pod-based support model, where each client gets a dedicated team and technical account manager. The tech stack is heavily Microsoft-centric (SQL Server, Azure, Entra, Microsoft 365 Defender, Sentinel) with emerging AI adoption (Codex), and current hiring velocity is accelerating across support, engineering, and marketing—signaling aggressive customer acquisition. Active projects reveal post-acquisition integration work (website consolidation, brand transition, system unification) alongside core service expansion (new support pods, reporting automation).

Tech Stack 61 technologies

Core StackSQL Server Python Java Azure AD Hyper-V AWS Microsoft Exchange Active Directory SentinelOne SQL Server Reporting Services Microsoft Access SAP Crystal Reports IBM Cognos Analytics Entra Citrix Azure ThreatLocker Huntress Cisco Umbrella Purview Azure AD Identity Protection Azure Security Center Sentinel Azure Defender for Cloud Microsoft 365 Defender Microsoft Purview Azure Sentinel Azure Privileged Identity Management DNS DHCP+28 more
AdoptingCodex

What First Focus AU Is Building

◆Challenges

  • Supporting new customers
  • Ticket escalations to five layers of management
  • Blending multiple company websites
  • Acquisition website transition
  • Improving lead conversion
  • Reducing technical debt
  • Migrating data from access to sql server
  • Integration issues between systems
  • Acquisition communications
  • Brand transition

▲Active Projects

  • Adding new pods to support new customers
  • Website structure redesign for acquisitions
  • Ux conversion experiments
  • Brand transition preservation
  • Data migration from access to sql server/pronto erp
  • Process documentation review and update
  • Reporting and automation solutions
  • Acquired brand integration into first focus ecosystem
  • Ai initiatives
  • Monthly management packs

Hiring Activity

Accelerating25 roles · 25 in 30d

Department

Support
8
Engineering
7
Marketing
7
Finance
2
Ops
2
Sales
1

Seniority

Mid
9
Lead
8
Manager
6
Senior
3
Junior
1
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About First Focus AU

First Focus delivers managed IT, cybersecurity, and AI services to mid-market SMBs (typically 20–200 staff) across Australia, New Zealand, and the Philippines. The service model spans AI implementation (Microsoft Copilot, ChatGPT, Claude, plus proprietary multi-model platform Hatz), managed cloud infrastructure, business automation, and Essential 8 cybersecurity alignment. The company supports over 800 businesses and 30,000 end users. Core differentiation centers on same-day support SLAs, sub-4-hour service requests, and outcome-focused technical account management rather than commission-driven support. Recent activity includes acquisitions requiring website and brand consolidation, plus ongoing migration of legacy Access databases to SQL Server to reduce technical debt.

HeadquartersMascot, New South Wales
Company Size201–500 employees
Founded2003
Hiring MarketsPhilippines, Australia, New Zealand

Frequently Asked Questions

What tech stack does First Focus use?

Microsoft-heavy: SQL Server, Azure, Entra, Active Directory, Microsoft 365 Defender, Azure Sentinel, plus AWS, Cisco Umbrella, SentinelOne, Huntress, and ThreatLocker for security. Recently adopting Codex.

What is First Focus working on?

Expanding support capacity with new pods, integrating acquired brands into the platform, migrating legacy data systems (Access to SQL Server), launching AI initiatives, and improving website/marketing conversion.

How this profile is built

First Focus AU's technology stack, projects, and hiring signals are inferred from public hiring and company data — career pages, public listings, and company web presence — then clustered and de-duplicated. Figures are estimates that refresh over time. Read our full methodology →

This is not an official vendor or customer list. It is a technology-adoption signal inferred from public data, intended for B2B research.