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Convergence Networks Tech Stack
Managed security and IT services provider built on Microsoft cloud infrastructure
Convergence Networks operates a Microsoft-centric managed services practice (ConnectWise, Intune, Azure, Entra ID, Datto, Veeam) across 201–500 employees in the US and Canada. The hiring velocity is accelerating, but the active slate shows a sharp pivot: 7 of 7 recent roles target HR, sales, and support functions—zero engineering hires. The pain-point list reveals why: customer churn, high-volume ticketing, reactive support models, and scaling HR systems are all operational, not product-driven. This suggests an organization shifting from pure delivery toward operational maturity and customer retention.
Tech Stack 28 technologies
Core StackActive Directory Azure AD Intune NetSuite Azure DevOps C# ASP.NET React Redis HubSpot ConnectWise Windows 10 Windows 11 macOS Azure Datto Veeam NinjaRMM Auvik Exchange Online Azure Entra ID Group Policy VPN Exchange Server Microsoft Entra Huntress RPA
What Convergence Networks Is Building
◆Challenges
- Customer churn risk
- Compliance with u.s. and canadian employment laws
- Minimize employee turnover
- Scaling hr systems
- Adoption of it and cybersecurity solutions
- High volume ticketing
- Reducing ticket volume
- Improving first call resolution
- Reactive support model
- Scalability inefficiencies
▲Active Projects
- Lead integration efforts from a people and culture perspective
- Implement consistent employee training plans across all roles
- Develop and implement hr policies and procedures
- Training feedback loop
- Evolve account management framework
- Standardize risk mitigation and churn management
Hiring Activity
7 roles · 7 in 30d
Department
Seniority
Notable leadership hires: Human Resources Director
Company intelligence
