Assembled Tech Stack

AI and workforce planning for customer support operations

Software Development San Francisco, California 51–200 employees Founded 2018 Privately Held

Assembled operates a support operations platform combining AI automation with workforce planning. The stack spans contact-center tools (Amazon Connect, Five9, Genesys), LLM providers (OpenAI, Anthropic), and RAG infrastructure, with Snowflake adoption underway—indicating a shift toward data-driven optimization of agent scheduling and routing. Active projects center on scaling AI-human collaboration and churn prediction, while hiring skews sales-and-engineering-heavy, suggesting go-to-market expansion alongside product capability deepening.

Tech Stack 35 technologies

Core StackJavaScript TypeScript React Angular Go Java Rust Python AWS Salesforce Zendesk ServiceNow RAG OpenAI Anthropic HubSpot Google Analytics pandas Slack Zoom CSS SQL Amazon Connect Five9 Genesys SciPy Seaborn VPC LinkedIn Twitter+1 more

AdoptingSnowflake

What Assembled Is Building

◆Challenges

Balancing human agents and ai
Scaling operational processes
Optimizing workforce capacity
Predicting contact volume
Expanding product into new markets
Expansion opportunities
Identifying churn risk
Scaling support systems for expanding customer base
Ai and human collaboration
Improving event presence

▲Active Projects

Develop go-to-market playbook
Launch and scale ai + human experiences
Churn risk identification
Improve operational processes
Product expansion into new markets
Building sales team
Scheduling thousands of support agents
Playbook design for retention
Mid-market and enterprise deployment projects
Prioritizing customer feedback on roadmap

Hiring Activity

Decelerating60 roles · 10 in 30d

Department

Sales

Engineering

Support

Product

Marketing

Security

Data

Seniority

Senior

Mid

Manager

Junior

Lead

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About Assembled

Assembled builds software that automates customer-support interactions and optimizes staffing decisions for large support teams. The platform handles inbound volume across chat, email, and phone channels, using AI to resolve interactions autonomously while coordinating hundreds of thousands of human agents. The company sells to mid-market and enterprise buyers, with current hiring focus on sales and engineering. Founded in 2018, the 51–200-person team is based in San Francisco and operates across the United States, United Kingdom, and Canada.

HeadquartersSan Francisco, California

Company Size51–200 employees

Founded2018

Hiring MarketsUnited States, United Kingdom, Canada

Frequently Asked Questions

What tech stack does Assembled use?

JavaScript, TypeScript, React, Go, Java, Python, SQL, AWS, OpenAI, Anthropic, Salesforce, Zendesk, and contact-center platforms (Amazon Connect, Five9, Genesys). Currently adopting Snowflake.

What is Assembled working on?

Go-to-market expansion, AI-and-human support experiences, churn risk identification, workforce scheduling optimization, and product deployment in mid-market and enterprise segments.