echoloc
Get started
echoloc/ Companies/ Assembled

Assembled Tech Stack

AI-powered support operations platform with workforce planning

Software Development San Francisco, California 51–200 employees Founded 2018 Privately Held
assembled.com LinkedIn

Assembled operates a support operations platform combining workforce planning, AI automation, and scheduling at scale. The stack reveals a company deep in ML infrastructure: Python + pandas + SciPy for data work, RAG + OpenAI + Anthropic for AI agents, plus integrations across Zendesk, ServiceNow, Amazon Connect, Five9, and Genesys. The project list is heavily weighted toward forecasting algorithms, schedule optimization, and MLOps for rapid model deployment—suggesting the core product challenge is balancing predictive workforce capacity against autonomous AI resolution, which mirrors the pain-point pattern (predicting contact volume, optimizing human/AI mix, 10x faster scheduling).

Tech Stack 35 technologies

Core StackPython pandas JavaScript TypeScript React Angular Go Java Rust Slack Salesforce Gong AWS Zendesk ServiceNow RAG OpenAI Anthropic HubSpot Google Analytics Zoom SciPy Seaborn Notion Chrome Amazon Connect Five9 Genesys VPC

What Assembled Is Building

◆Challenges

  • Balancing human agents and ai
  • Predicting support contact volume
  • Optimizing human and ai capacity
  • Optimizing workforce management
  • Scheduling thousands of agents
  • Customer churn
  • Customer roi
  • Staffing and automation decisions
  • Staffing human and ai workforce
  • Schedule generation 10x faster

▲Active Projects

  • Customer journey maps
  • Mid-market and enterprise deployment projects
  • Forecasting interfaces and inference servers
  • Scheduling interfaces for thousands of agents
  • Mlops for rapid model deployment
  • Business review strategy
  • Training documentation
  • Forecasting and scheduling algorithms for workforce management
  • Ai-powered workforce management
  • Schedule generation optimization

Hiring Activity

Accelerating30 roles · 25 in 30d

Department

Engineering
11
Support
8
HR
3
Sales
3
Finance
2
Marketing
2
Product
2

Seniority

Mid
12
Senior
9
Manager
7
Junior
2
C-Level
1

Notable leadership hires: Chief Financial Officer

Company intelligence

Find more companies like Assembled by tech stack, pain points and active projects

Get started free

About Assembled

Assembled builds software for support operations teams to automate customer interactions and plan staffing. The platform orchestrates AI agents (chat, email, phone) to resolve support tickets alongside human workforce optimization—forecast volume, schedule staff, and coordinate capacity across teams. The product serves mid-market and enterprise support organizations. The company operates from San Francisco and is actively hiring across engineering, support, and leadership roles, with particular momentum in ML infrastructure and scheduling systems.

HeadquartersSan Francisco, California
Company Size51–200 employees
Founded2018
Hiring MarketsUnited States, United Kingdom

Frequently Asked Questions

What AI models does Assembled use?

OpenAI and Anthropic LLMs integrated via RAG (retrieval-augmented generation) for customer-facing AI agents that handle chat, email, and phone interactions.

What workforce management tools does Assembled integrate with?

Amazon Connect, Five9, Genesys, Zendesk, ServiceNow, and Slack. Also uses Salesforce CRM and Gong for go-to-market alignment.

How this profile is built

Assembled's technology stack, projects, and hiring signals are inferred from public hiring and company data — career pages, public listings, and company web presence — then clustered and de-duplicated. Figures are estimates that refresh over time. Read our full methodology →

This is not an official vendor or customer list. It is a technology-adoption signal inferred from public data, intended for B2B research.