Support operations software for workforce planning and AI agents
Assembled builds support operations software spanning workforce scheduling, contact-volume forecasting and AI-driven resolution. A Go/Python backend on AWS and Kubernetes, paired with Python data science libraries and Snowflake, points to forecasting-heavy product work, and active builds like a shift generation engine and MLOps for rapid model deployment confirm it. Hiring is accelerating and skews senior and engineering-led, with support and sales close behind.
Assembled is a San Francisco-based, privately held software company founded in 2018 with 51–200 employees. It sells a support operations platform to customer support organizations, combining workforce management (forecasting, scheduling, staffing) with AI agents that handle chat, email and phone interactions. The product is built with Go, Python, TypeScript and React on AWS, with PostgreSQL, Redis and Snowflake in the data layer. The company hires in the United States and the United Kingdom.
Assembled runs Go, Python, TypeScript and React on AWS with Kubernetes and Karpenter, PostgreSQL, Redis and Snowflake, plus Pandas and SciPy for data work and AI tools like GPT, Gemini, Cursor and Devin.
Yes. Hiring is accelerating and engineering is the largest department, mostly at senior level, with support, sales, marketing and product roles also open in the United States and United Kingdom.
Current work includes a shift generation engine, a schedule assistant, forecasting interfaces and inference servers, MLOps for rapid model deployment, and Slack, calendar and HRIS integrations for workforce actions.
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Assembled's technology stack, projects, and hiring signals are inferred from public hiring and company data — career pages, public listings, and company web presence — then clustered and de-duplicated. Figures are estimates that refresh over time. Read our full methodology →
This is not an official vendor or customer list. It is a technology-adoption signal inferred from public data, intended for B2B research.