Supportwave Tech Stack
Staff augmentation and AI-enabled IT support for enterprise operations
Supportwave supplies embedded software engineers and IT support staff to enterprises, paired with an AI-powered helpdesk platform. The tech stack is heavily AWS-focused (EKS, ECS, RDS, CDK, CloudFormation) with multi-cloud redundancy (Azure, GCP) and enterprise observability (Splunk, Elasticsearch, AppDynamics), indicating infrastructure-as-code maturity and compliance-grade monitoring. Active adoption of cloud AI services (Azure AI Foundry, Bedrock, Copilot Studio, Gemini) signals aggressive AI integration into client delivery—both embedded engineering workflows and support triage—while project focus on microservices, event-driven architecture, and endpoint management reflects the regulated, infrastructure-heavy customer base they serve.
Tech Stack 91 technologies
What Supportwave Is Building
◆Challenges
- Operational resilience
- Platform reliability
- Pci-dss compliance
- Migration from legacy systems
- Scalability challenges
- Delivery optimisation
- Ai modernization in regulated banking
- Modernizing endpoint management
- Endpoint compliance management
- Identity access troubleshooting
▲Active Projects
- Scalable logistics and delivery systems
- Microservices and event-driven architecture
- Platform re-engineering and migration
- Ai-assisted engineering integration
- Backend services and apis tooling
- Integrating ai platforms
- Designing microservices
- Intune automation and reporting
- Sccm/avd/windows 365 optimization
- Endpoint management for enterprises