Embedded engineers and AI-assisted IT helpdesk for enterprise IT teams
Supportwave is a London-based technology services firm placing software developers and IT engineers inside client teams alongside an AI-assisted helpdesk. Its stack is heavily Microsoft-centric (Azure, Intune, Exchange Online, Purview, Power Automate) with Cisco networking and VMware/Hyper-V, while Vanta, Drata and Secureframe point to compliance-driven delivery. Accelerating, support-heavy hiring centers on SLA-bound, round-the-clock coverage.
Supportwave, founded in 2019 and headquartered in London, provides enterprise technology services in two lines: embedded software developers and IT support engineers, and an IT helpdesk combining AI triage with dedicated engineers. Engagements can be onsite or remote, with helpdesk coverage tiers spanning business hours through 24/7. The company is privately held with 51–200 employees and operates across the UK, US, EU and South Africa. Recent hiring spans Sweden, the United States, South Africa, the United Kingdom, Colombia, the UAE and Singapore.
Supportwave works across Azure, AWS and GCP, Microsoft 365 tools like Exchange Online, Intune and SharePoint Online, VMware and Hyper-V, Cisco IOS/IOS XR, Python, Ansible, and compliance platforms Vanta, Drata and Secureframe.
Yes. Hiring is accelerating and weighted toward support and engineering roles, mostly mid-level, with additional ops and security positions.
Supportwave is hiring in Sweden, the United States, South Africa, the United Kingdom, Colombia, the United Arab Emirates and Singapore.
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Supportwave's technology stack, projects, and hiring signals are inferred from public hiring and company data — career pages, public listings, and company web presence — then clustered and de-duplicated. Figures are estimates that refresh over time. Read our full methodology →
This is not an official vendor or customer list. It is a technology-adoption signal inferred from public data, intended for B2B research.