RIFF Digital Engagement Tech Stack

Outsourced customer service operations across omnichannel platforms

Consumer Services Amsterdam, Noord-Holland 201–500 employees Founded 2012 Public Company

RIFF Digital Engagement operates a large-scale customer service delivery business staffed by 400+ agents handling conversations across WhatsApp, email, chat, and phone. The tech stack—Salesforce, Zendesk, Sprinklr, HubSpot, plus AWS/Azure/GCP—reflects a multi-tenant architecture designed to route high-volume, complex inquiries across enterprise CRM and contact-center systems. Current hiring is concentrated in support and operations roles, suggesting active capacity scaling rather than product or platform expansion.

Tech Stack 16 technologies

Core StackAWS Python Apache Airflow Prefect Salesforce HubSpot Dynamics 365 Zendesk SAP WhatsApp AFAS Exact Online Azure GCP Autotask Sprinklr

What RIFF Digital Engagement Is Building

◆Challenges

Complex customer queries
Crisis management
Optimizing financial performance

▲Active Projects

Continuous improvement of operations
Expansion and optimization of services

Hiring Activity

Accelerating5 roles · 4 in 30d

Department

Support

Ops

Seniority

Mid

Junior

Lead

Senior

Notable leadership hires: Team Lead

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About RIFF Digital Engagement

RIFF is a Netherlands-based customer service outsourcing firm founded in 2012, serving mid-market and enterprise clients who need fluent, conversational support across digital channels. The company operates as a people-first operation: 400+ agents trained to handle non-scripted, complex customer interactions while maintaining relationship continuity. Revenue model centers on managed services—pricing per agent or per contact—with clients spanning multiple industries. The business runs on a stack of CRM systems (Salesforce, HubSpot, Dynamics 365), contact-center platforms (Zendesk, Sprinklr), and cloud infrastructure (AWS, Azure, GCP) to manage routing, reporting, and compliance at scale.

HeadquartersAmsterdam, Noord-Holland

Company Size201–500 employees

Founded2012

Hiring MarketsNetherlands

Frequently Asked Questions

What CRM and contact center tools does RIFF use?

RIFF uses Salesforce, HubSpot, Dynamics 365, Zendesk, and Sprinklr as core platforms, plus Autotask for ticketing and SAP for back-office operations. AWS, Azure, and GCP provide hosting.

How many employees does RIFF have?

RIFF has 400+ agents and staff across the organization, operating at 201–500 employees in headcount range.

How this profile is built

RIFF Digital Engagement's technology stack, projects, and hiring signals are inferred from public hiring and company data — career pages, public listings, and company web presence — then clustered and de-duplicated. Figures are estimates that refresh over time. Read our full methodology →

This is not an official vendor or customer list. It is a technology-adoption signal inferred from public data, intended for B2B research.