PagerDuty Tech Stack

Incident response and digital operations platform for enterprise teams

Software Development San Francisco, CA 1,001–5,000 employees Founded 2009 Public Company

PagerDuty operates an incident-response platform serving over 34,000 customers, including nearly half the Fortune 500. The stack is AWS-native (Lambda, RDS, DynamoDB) paired with observability and ITSM integrations (Datadog, Dynatrace, Splunk, ServiceNow, Jira), indicating a deep embed into enterprise ops workflows. Current focus on AI assistant strategy and real-time operations adoption, combined with active hiring across sales and product, suggests a pivot toward automating incident detection and response—moving beyond alerting into autonomous remediation.

Tech Stack 70 technologies

Core StackPython JavaScript AWS Lambda AWS AWS RDS DynamoDB ServiceNow Jira GitHub Terraform Nomad Datadog Dynatrace New Relic Splunk Workday Salesforce Marketo API Gateway IAM Remedy IT Service Management Chef Artifactory JFrog Consul Vault Nagios Zabbix SQL Backstage+38 more

AdoptingMCP Backstage

What PagerDuty Is Building

◆Challenges

Identifying expansion opportunities
Reducing churn risk
Automating incident response
Reducing firefighting incidents
Scalable integrations
Detecting production anomalies
Scaling the pagerduty platform
Scaling and automating compensation processes
Ensuring market competitiveness of compensation
Improving operational resilience

▲Active Projects

Territory and account planning
Workday system initiatives
Sdlc integration
Developer tool integrations
Ai assistant product strategy
Scaling the pagerduty platform
Building database optimization tools
Real-time operations adoption
Adoption path of pagerduty products
Ai and automation capabilities

Hiring Activity

Steady75 roles · 25 in 30d

Department

Sales

Product

Engineering

Support

Marketing

Customer-Success

Design

Seniority

Senior

Mid

Principal

Director

Manager

Notable leadership hires: Chief Architect, Product Management Director, Strategic Alliances Director

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About PagerDuty

PagerDuty provides a central operations platform for identifying and responding to digital incidents in real-time. The product integrates with observability tools (Datadog, New Relic, Splunk), ticketing systems (Jira, ServiceNow), and cloud infrastructure (AWS), positioning it as a hub for on-call management, escalation, and post-incident workflows. The company sells to mid-market and enterprise engineering, SRE, and ops teams globally. With 1,001–5,000 employees, public-company scale, and a sales-led hiring posture (26 of 74 active roles), PagerDuty is focused on expansion into new verticals and reducing customer churn through deeper product adoption.

HeadquartersSan Francisco, CA

Company Size1,001–5,000 employees

Founded2009

Hiring MarketsUnited Kingdom, Australia, United States, Canada, Portugal

Frequently Asked Questions

What tech stack does PagerDuty use?

Python, JavaScript, AWS (Lambda, RDS, DynamoDB, API Gateway), Terraform, Consul, Vault, Datadog, Dynatrace, Splunk, New Relic, ServiceNow, Jira, GitHub, and Workday. Currently adopting MCP and Backstage.

How many customers does PagerDuty have?

Over 34,000 paid and free customers, including nearly half of the Fortune 500 and members of the Forbes AI 50.