PagerDuty Tech Stack

Incident response and digital operations platform for enterprise teams

Software Development San Francisco, CA 1,001–5,000 employees Founded 2009 Public Company

PagerDuty operates an incident management and real-time operations platform serving over 34,000 paid and free customers, including nearly half of the Fortune 500. The stack spans Ruby on Rails, React, Kafka, and AWS infrastructure, with heavy reliance on Salesforce and ServiceNow for sales and IT service management integration. Active projects signal a shift toward platform consolidation—adoption of an "operations cloud", AI/automation capabilities, and a monetization platform roadmap—while internal pain points (customer churn, legacy customer migration, pricing alignment) indicate the company is working to modernize its customer base and pricing model.

Tech Stack 78 technologies

Core StackSalesforce Marketo Ruby on Rails React Ruby AWS Elixir Java MySQL Kafka Python JavaScript AWS Lambda AWS RDS DynamoDB ServiceNow Jira Terraform Nomad Datadog Dynatrace Aurora API Gateway IAM Remedy IT Service Management Chef Artifactory JFrog Consul Vault+46 more

What PagerDuty Is Building

◆Challenges

Reducing incident response toil
Adoption of real time operations
Improve operational resilience
Compliance automation in worker lifecycle
Customer churn
Identifying expansion opportunities
Reducing churn risk
Pricing strategy alignment across product and sales
Legacy customer transition to modern plans
Reducing time-to-productivity

▲Active Projects

Pagerduty product adoption path
Adoption of pagerduty’s operations cloud
Ai and automation capabilities design
Scheduling platform
Risk mitigation plan
Legacy customer packaging migration
Monetization platform roadmap
Packaging architecture evolution
Erg chair summit
Global new-hire orientations

Hiring Activity

Accelerating55 roles · 40 in 30d

Department

Sales

Support

Product

Engineering

Design

Marketing

Ops

Seniority

Senior

Principal

Director

Manager

Junior

Mid

Notable leadership hires: Director Communications, Sales Director

Company intelligence

Find more companies like PagerDuty by tech stack, pain points and active projects

Get started free

About PagerDuty

PagerDuty is a public incident response and digital operations platform headquartered in San Francisco. The product helps engineering and operations teams identify issues in real-time and coordinate response across their organizations. With over 34,000 customers ranging from digital-native companies to Fortune 500 enterprises, PagerDuty positions itself as a central hub for on-call scheduling, incident triage, and post-incident learning. The company is 1,001–5,000 employees, operates across the United States, Portugal, Canada, the United Kingdom, and Australia, and is actively hiring across sales, support, and product—with a notable concentration in senior and principal-level roles.

HeadquartersSan Francisco, CA

Company Size1,001–5,000 employees

Founded2009

Hiring MarketsUnited States, Portugal, Canada, United Kingdom, Australia

Frequently Asked Questions

What tech stack does PagerDuty use?

Ruby on Rails and React on the frontend; Kafka, AWS Lambda, and DynamoDB for data and orchestration; MySQL and Aurora for persistence. Salesforce, ServiceNow, Jira, and Datadog round out the operations and observability layer.

Where is PagerDuty headquartered?

San Francisco, CA. The company also maintains hiring and operations in the United States, Portugal, Canada, the United Kingdom, and Australia.

How this profile is built

PagerDuty's technology stack, projects, and hiring signals are inferred from public hiring and company data — career pages, public listings, and company web presence — then clustered and de-duplicated. Figures are estimates that refresh over time. Read our full methodology →

This is not an official vendor or customer list. It is a technology-adoption signal inferred from public data, intended for B2B research.