Salesforce and Azure services for enterprise customer service modernization
NSKH Tech is a 30-person Salesforce and Azure specialist shop in Jaipur focused on customer service modernization. The stack reveals a heavy Salesforce footprint (Sales Cloud, Service Cloud, Marketing Cloud, Einstein AI, Agentforce) paired with Azure infrastructure (Stack HCI, Arc, Monitor), and they're actively migrating away from Tableau toward cloud-native analytics. Projects span Service Cloud Voice, IVR optimization, and hybrid cloud disaster recovery—signaling a shift from legacy on-premises support systems toward AI-assisted omni-channel platforms.
NSKH Tech delivers end-to-end software development and staff augmentation services, with specialized depth in Salesforce and Microsoft Azure. The company serves mid-market and enterprise customers pursuing customer service modernization, cloud migration, and AI-assisted workflow automation. Their bench is structured around senior-level engineers (9 of 11 active roles) concentrated in software engineering and data disciplines, hired exclusively from India. Active work spans Service Cloud deployments, IVR call flow redesign, hybrid cloud infrastructure (Stack HCI cluster setup and DR/BCDR solutions), and Tableau-to-cloud migration support.
Primarily Salesforce (Service Cloud, Sales Cloud, Marketing Cloud, Einstein AI, Agentforce, Apex, LWC) and Microsoft Azure (Stack HCI, Arc, Monitor, Defender). Also uses SQL, Git, Jenkins, AWS, and Qlik Sense for analytics. Migrating away from Tableau.
Service Cloud Voice deployment, IVR call flow optimization, AI-assisted service workflows, Azure Stack HCI cluster setup, hybrid cloud DR/BCDR solutions, and Tableau Server-to-cloud migrations for enterprise customers.
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