incident.io Tech Stack

On-call scheduling, incident response, and status pages in one platform

Software Development San Francisco, California 51–200 employees Founded 2021 Privately Held

incident.io operates an all-in-one incident management platform built on React, Go, TypeScript, and PostgreSQL, deployed across GCP and AWS with Kubernetes orchestration. The company is sales-driven—17 open roles in sales against 12 in engineering—and actively building out commercial infrastructure (new sales process, scalable forecasting, high-volume customer onboarding). Pain-point data reveals focus on reducing incident response time and improving on-call experience, while churn among high-volume commercial customers signals scaling friction that hiring in sales and support is meant to address.

Tech Stack 30 technologies

Core StackReact Native Terraform AWS React Go TypeScript PostgreSQL Salesforce HubSpot Kubernetes BigQuery Sentry Grafana Prometheus CircleCI Python Ruby on Rails Slack Expo iOS Android GCP LinkedIn Sales Navigator Cloud SQL Google Cloud Pub/Sub Kibana Google Workspace Kandji macOS

What incident.io Is Building

◆Challenges

Reducing downtime
Improving on-call experience
Reducing incident response time
Scaling commercial sales
Reliability of infrastructure
Wee-hour wake-up calls
High-volume commercial base churn
Modernizing incident management
Increasing acv
Incident response improvement

▲Active Projects

New sales process development
Scalable processes, tools, forecasting rhythms
Post sales implementation plans
Onboarding and adoption for high-volume commercial customers
New category building
Debugging integration issues
Expanding technical support processes
Proof of concepts
Ci/cd pipeline improvements
Incident response experience improvement

Hiring Activity

Steady40 roles · 15 in 30d

Department

Sales

Engineering

Support

Product

Legal

Ops

Seniority

Mid

Senior

Manager

Junior

Director

Company intelligence

Find more companies like incident.io by tech stack, pain points and active projects

Get started free

About incident.io

incident.io provides an integrated incident management platform combining on-call scheduling, incident response coordination, and status page publishing. The product is used by over 600 companies to centralize incident workflows, reduce downtime, and guide teams through consistent response processes. The company operates as a 51–200 person team headquartered in San Francisco, founded in 2021. Recent hiring velocity is steady, with active recruitment in sales, engineering, support, and product roles across the United States and United Kingdom. Stack choices (React Native + Expo for mobile, Go for backend, Postgres for persistence, GCP/AWS for infrastructure) reflect a mature, multi-platform SaaS operation.

HeadquartersSan Francisco, California

Company Size51–200 employees

Founded2021

Hiring MarketsUnited States, United Kingdom

Frequently Asked Questions

What tech stack does incident.io use?

incident.io runs React, Go, TypeScript, and PostgreSQL on GCP and AWS infrastructure with Kubernetes, CircleCI for CI/CD, and monitoring via Grafana, Prometheus, and Sentry. React Native and Expo power mobile clients on iOS and Android.

Where is incident.io headquartered?

San Francisco, California. The company was founded in 2021 and currently employs 51–200 people, with active hiring in the United States and United Kingdom.