Freshworks Tech Stack
Customer and employee experience software built for simplicity and speed
Freshworks is a public SaaS company (NASDAQ: FRSH) that builds CX and EX software for mid-market and enterprise customers. The stack reveals a modern AI-first architecture: LangChain, LangGraph, and LangSmith for LLM orchestration; Kafka and Pub/Sub for event streaming; and Elasticsearch for search — all grounded in SQL and REST/GraphQL APIs. Notably, they're adopting Terraform and GitHub Copilot while building internal text2action AI/ML solutions, signaling investment in developer productivity and infrastructure-as-code maturity. Sales hiring (134 roles) far outpaces engineering (92), indicating a scaling go-to-market motion alongside product expansion.
Tech Stack 116 technologies
What Freshworks Is Building
◆Challenges
- Crushing costs and complexities of solutions
- Business software blocker
- Technology that slows them down
- Reducing technical debt
- Scaling marketing operations
- Incident response time
- System uptime
- Optimizing digital marketing performance
- Process inefficiencies
- Complex saas usage-based billing
▲Active Projects
- Joint marketing plans with distributors
- Text2action ai/ml solutions
- Mid-year team events
- Localized gtm motions for na & latam
- Automated monitoring pipelines
- Quarterly in-person training events for new hires
- Incident response and postmortem processes
- Thought leadership platform
- Through-partner marketing using campaign-in-a-box assets
- Account expansion
Hiring Activity
Department
Seniority
Notable leadership hires: Support Director, Sales Operations Director, Sales Director, FP&A Director, Product Analytics Lead
