Fixify Tech Stack

AI automation platform for IT help desk and ITSM workflows

Software Development Arlington, VA 51–200 employees Founded 2023 Privately Held

Fixify automates routine IT support requests through an AI-native platform that integrates with ServiceNow, Jira, Freshworks, and chat tools. The tech stack—Python, Langchain, Pydantic AI, AWS Lambda—reflects a conversational AI architecture built for ticket automation and workflow orchestration. Hiring momentum is accelerating across engineering and data roles, with internal pain points centered on scaling automation coverage and improving shift handover, suggesting the product is moving from MVP automation toward enterprise-grade reliability and operational depth.

Tech Stack 29 technologies

Core StackSlack Jira ServiceNow Freshdesk Zendesk Python Pandas NumPy scikit-learn AWS TypeScript HubSpot Langchain Node.js React Salesforce Salesloft AWS Lambda macOS JAMF GCP Azure Pydantic AI ConnectWise Linear Outreach AWS SQS Okta Workflows Tines

What Fixify Is Building

◆Challenges

Reducing manual toil
Improving automation workflows
24/7 support operations
Poor shift handover
Unstable operational environment
Inefficient incident management
Manual ticket workflow
Lack of automation for recurring issues
Product gaps in escalation handling
Scaling data science processes

▲Active Projects

Ai-native it automation platform
It automation workflows improvement
Design and rollout of product features based on field observations
Automation deployment for operational efficiency
Improving workflows for it support
Model handoff workflows
Experiment standards
Scaling help desk operations

Hiring Activity

Accelerating10 roles · 7 in 30d

Department

Engineering

Ops

Data

Sales

Support

Seniority

Senior

Manager

Lead

Mid

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About Fixify

Fixify builds an AI automation platform designed to reduce manual work in IT help desks and ITSM operations. The platform automates 40+ common IT requests—ranging from application access provisioning to hardware troubleshooting—and integrates with existing ITSM tools like ServiceNow and Freshworks, as well as communication channels including Slack and Microsoft Teams. The product generates organization-specific playbooks and routes incoming requests from multiple channels to the appropriate automation or human handler. Founded in 2023, the company operates from Arlington, VA with a 51–200 person team and is actively hiring across engineering, data, and operations roles.

HeadquartersArlington, VA

Company Size51–200 employees

Founded2023

Hiring MarketsUnited States, Ireland

Frequently Asked Questions

What tech stack does Fixify use?

Fixify's stack includes Python, Langchain, Pydantic AI, and NumPy for AI/ML; AWS (Lambda, SQS), GCP, and Azure for cloud infrastructure; and TypeScript, React, and Node.js for frontend. Integration points include ServiceNow, Jira, Slack, and Freshworks.

What is Fixify working on?

Active projects include scaling the AI-native IT automation platform, improving automation workflows, designing product features based on field observations, and addressing operational challenges like shift handover and escalation handling.

How this profile is built

Fixify's technology stack, projects, and hiring signals are inferred from public hiring and company data — career pages, public listings, and company web presence — then clustered and de-duplicated. Figures are estimates that refresh over time. Read our full methodology →

This is not an official vendor or customer list. It is a technology-adoption signal inferred from public data, intended for B2B research.