Fixify Tech Stack

AI automation platform for IT help desk request handling

Software Development Arlington, VA 51–200 employees Founded 2023 Privately Held

Fixify automates IT support workflows across ServiceNow, Jira, Freshworks, and chat platforms like Slack and Teams. The stack (Python, TypeScript, React, scikit-learn) reflects an AI-first engineering approach, and the hiring velocity is accelerating with senior/manager-level roles concentrated in engineering and data — suggesting active R&D investment in playbook generation and ticket routing. The project mix (automation workflows, integration architectures, SLO definition, observability systems) indicates focus on scaling reliability and adoption beyond early pilots.

Tech Stack 21 technologies

Core StackJira ServiceNow Freshdesk Slack AWS TypeScript Python Pandas NumPy scikit-learn Node.js React Zendesk JAMF GCP Azure SQL Google Workspace Microsoft 365 Windows macOS

What Fixify Is Building

◆Challenges

Reducing repetitive tasks
Crowded queues
Operational pressure
Constant context switching
Improving it help desk efficiency
Scaling customer success operations
Adoption and renewal challenges
Scaling engineering team
Ensuring reliability before production
Friction of modern corporate support

▲Active Projects

Automation workflows
Lead discovery sessions
Build demos and pocs
Design integration architectures
Post-sale customer lifecycle management
Onboarding and early adoption initiatives
Scalable customer success process development
Operational frameworks and observability systems
Automation for manual toil
Slo definition

Hiring Activity

Accelerating15 roles · 10 in 30d

Department

Engineering

Data

Support

Design

Ops

Seniority

Senior

Manager

Mid

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About Fixify

Fixify is an AI automation platform that handles IT help desk requests by building and executing organization-specific playbooks. The platform integrates with major ITSM tools (ServiceNow, Jira, Freshworks, Zendesk) and routes incoming requests from email, Slack, Teams, and ticket systems to automated handlers for 40+ common IT tasks — application access, hardware troubleshooting, password resets — freeing IT teams from repetitive work. Founded in 2023 and based in Arlington, VA, the company is in active customer acquisition and onboarding phase, with internal focus on post-sale adoption, customer success process design, and operational reliability.

HeadquartersArlington, VA

Company Size51–200 employees

Founded2023

Hiring MarketsIreland, United States

Frequently Asked Questions

What ITSM tools does Fixify integrate with?

Fixify integrates with ServiceNow, Jira, Freshworks, and Zendesk. It also connects to Slack and Teams for chat-native ticket handling and Microsoft 365 / Google Workspace for identity and device management.

What does Fixify automate?

Fixify automates 40+ common IT requests including application access provisioning, hardware troubleshooting, password resets, and other help desk tasks. The platform uses AI to generate playbooks tailored to each organization's tools and processes.