Federal benefits marketplace operator serving millions of enrollees
FedPoint operates digital benefits platforms for federal and military populations, processing enrollment and administration at scale. The security and operations hiring acceleration—spanning incident response, cloud filtering, NAC deployment, and vulnerability management—reflects a maturation phase: they're moving from reactive incident handling to proactive security frameworks while tackling pain points in billing reconciliation and payment integrity, common friction points in high-volume benefits administration.
FedPoint is a wholly owned subsidiary of John Hancock Life & Health Insurance Company that designs and operates digital benefits marketplaces for federal and military customers. Founded in 2002 and headquartered in Portsmouth, New Hampshire, the company serves millions of enrollees navigating benefits selection and claims processing. Operations span third-party administration, marketplace operations, and benefits administration for federal contractors. Core challenges center on strengthening security operations in a regulated environment, improving incident response maturity, and resolving billing and payment reconciliation discrepancies that arise at operational scale.
EDR, DLP, and SIEM for security; Jira and Confluence for collaboration; SQL Server Reporting Services for analytics; Microsoft Office suite and SharePoint for productivity; SAML for identity.
Portsmouth, New Hampshire. All active hiring is in the United States.
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