Australasia's largest independent IT services and infrastructure operator
Datacom is a 6,500-person IT services firm headquartered in Auckland, operating across 24 locations in Australasia and beyond. The tech stack reflects a Microsoft-first infrastructure practice (Azure, Dynamics 365, Power Apps, .NET) layered with aggressive AI adoption (Azure OpenAI, AWS Bedrock, LangChain, LlamaIndex) and active migration tooling (EventStore, Temporal, GraphQL). Hiring is heavily skewed toward senior engineering (199 roles, 192 at senior+ levels), with a focused push into AI test automation and data platform work—suggesting a strategic shift from legacy service delivery toward AI-augmented offerings and modernized infrastructure.
Notable leadership hires: Customer Partnership Lead, Programme Director, Chief Technology Officer, Tech Lead, Procurement Lead
Datacom designs, builds, and operates IT infrastructure, cloud platforms, and enterprise applications for government agencies, multinational corporations, and mid-market clients across Australasia. Core service lines span operations, cybersecurity, cloud migration, digital platforms, payroll, and mission-critical data centre facilities. The company is actively modernizing its own estate—migrating from Cherwell to ServiceNow for ITSM, sunsetting SharePoint Online and Teams integrations in favor of self-hosted alternatives, and building AI-assisted QA and test automation frameworks. With over half a century of operational history and a distributed team across New Zealand, Philippines, and Australia, Datacom combines legacy system integration expertise with emerging AI and cloud-native capabilities.
Datacom uses Azure, AWS, GCP, .NET, SQL Server, Dynamics 365, and Power Apps as core infrastructure. Recent adoption includes Azure OpenAI, AWS Bedrock, LangChain, Temporal, GraphQL, and GitHub Copilot. Testing is built on Playwright, Appium, and pytest.
Current initiatives include ServiceNow ITSM migration, AI test automation and QA solutions, large-scale data platform and BI deployments, data warehouse migrations, cloud legacy system transitions, and security testing (breach simulation, penetration testing).
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