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Company profile

Connex Telecommunications Inc. Tech Stack

Contact center and CX systems integrator focused on cloud and AI migrations

Telecommunications Richmond Hill, Ontario 201–500 employees Founded 1996 Privately Held

Connex is a Richmond Hill-based systems integrator whose current work centers on moving enterprise contact centers onto Genesys Cloud, Amazon Connect and NICE CXone. The stack pairs deep AWS services (Lambda, Kinesis, Step Functions, Bedrock) with Anthropic, OpenAI and Cognigy, pointing to agentic AI and agent-assist layers on top of CCaaS. Accelerating, engineering-heavy hiring in Canada tracks a backlog of on-premises-to-cloud migrations.

Tech Stack 77 technologies

Core StackAWS AWS Lambda CloudWatch Salesforce ServiceNow Anthropic OpenAI DynamoDB CloudFront Redshift Elasticsearch CloudFormation Terraform Java Azure Genesys Cloud Genesys WFM Amazon Connect Athena Amazon QuickSight NICE CXone Cognigy WebHooks Azure OpenAI AWS Bedrock Kinesis AWS Step Functions AWS Secrets Manager Amazon Cognito AWS Direct Connect+42 more

What Connex Telecommunications Inc. Is BuildingChallenges and projects from their job posts

◆Challenges

Modernizing legacy contact centre platforms
Integrating CRM with contact center systems
Scaling contact center solutions
Defining IVR strategy
Reducing recurring manual interventions
Supporting complex business-critical applications

▲Active Projects

Agentic AI workstream on NICE CXone and Cognigy
Contact centre migration to Amazon Connect
Genesys Cloud configuration and enhancements
Migrating on-premises services to cloud
Intelligent skills-based routing and journey orchestration
Agent-assist copilots

Hiring Activity

Accelerating20 roles · 10 in 30d

Department

Engineering

Support

Ops

Sales

Finance

Seniority

Mid

Senior

Junior

Manager

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About Connex Telecommunications Inc.

Connex Telecommunications is a privately held systems integrator founded in 1996 and headquartered in Richmond Hill, Ontario. It is part of the Malar Group of Companies and grew its portfolio through a series of acquisitions. The company designs, installs, integrates, maintains and manages wired and wireless network communications, with a strong focus on unified communications and contact center environments. It works with platforms such as Genesys, Avaya, Verint, NICE CXone and Amazon Connect. The company sits in the 201–500 employee range on LinkedIn and operates offices across North America.

HeadquartersRichmond Hill, Ontario

Company Size201–500 employees

Founded1996

Hiring MarketsCanada

Frequently Asked Questions

What tech stack does Connex Telecommunications use?

Connex works across AWS and Azure, Genesys Cloud and Genesys WFM, Amazon Connect, NICE CXone, Cognigy, Salesforce and ServiceNow, plus AI services including OpenAI, Azure OpenAI, Anthropic and AWS Bedrock.

What is Connex Telecommunications working on?

Job posts point to contact center migrations to Amazon Connect and Genesys Cloud, skills-based and intelligent routing, a CCaaS and agentic AI workstream on NICE CXone and Cognigy, and agent-assist copilots.

Is Connex Telecommunications hiring engineers?

Yes. Hiring is accelerating and led by engineering, with additional support, operations and sales roles, all based in Canada at mostly mid and senior levels.

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How this profile is built

Connex Telecommunications Inc.'s technology stack, projects, and hiring signals are inferred from public hiring and company data — career pages, public listings, and company web presence — then clustered and de-duplicated. Figures are estimates that refresh over time. Read our full methodology →

This is not an official vendor or customer list. It is a technology-adoption signal inferred from public data, intended for B2B research.