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Broadvoice Tech Stack

AI-powered contact center platform for mid-market customer experience

Telecommunications Northridge, CA 51–200 employees Founded 2005 Privately Held
broadvoice.com LinkedIn

Broadvoice operates a cloud-based contact center and unified communications platform built on React, Node.js, Salesforce, and open-source VoIP infrastructure (Kamailio, FreeSWITCH). The tech stack reveals a modern, containerized architecture (Docker, AWS EKS, Kubernetes-ready) with observability-first operations (Prometheus, Grafana, Elasticsearch), and active hiring across engineering, sales, and support signals aggressive growth. Current projects—event-driven architecture with Kafka, AI-driven workflows, and CRM standardization—indicate a pivot toward automation and tighter customer data integration.

Tech Stack 56 technologies

Core StackReact Node.js Salesforce Ansible Docker Grafana Prometheus Elasticsearch Cypress Playwright JavaScript TypeScript Bitbucket Jenkins AWS Postman Jira React Query Zustand React Testing Library Vitest Kamailio FreeSWITCH Bash VoIP Codefresh AWS EKS Articulate 360 AWS X-Ray SIP trunking+23 more
AdoptingReact

What Broadvoice Is Building

◆Challenges

  • Simplifying provisioning
  • Streamlining qa processes
  • Reducing bug backlog
  • Identifying product gaps
  • Increasing sales productivity
  • Maintaining uptime across multiple sites
  • Enhancing platform monitoring
  • Reducing effort for support
  • Supporting national growth initiatives
  • Sales skill gaps

▲Active Projects

  • Enhancing platform monitoring and observability
  • Building reliable qa infrastructure
  • Continuous improvement of qa processes
  • Gocontact ccaas platform roadmap
  • Mcp servers for secure integrations
  • Event-driven architecture with kafka
  • Crm standardization initiative
  • Ai-driven workflows embedded in ccaas experiences
  • New hire onboarding program
  • Sales learning program

Hiring Activity

Accelerating25 roles · 25 in 30d

Department

Engineering
11
Sales
7
Support
3
Ops
2
Product
2
Finance
1

Seniority

Mid
16
Senior
7
Manager
2
Junior
1
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About Broadvoice

Broadvoice provides cloud-based contact center and unified communications solutions for mid-market enterprises. The platform combines voice infrastructure (SIP trunking, hosted voice, VoIP) with AI-assisted agent workflows, customer self-service, and real-time analytics. Founded in 2005 and based in Northridge, CA, the company operates with approximately 51–200 employees, serving customers worldwide. Current operational focus spans platform reliability (monitoring multiple sites, reducing bug backlog), sales enablement, and support efficiency—typical scaling challenges for a maturing SaaS platform.

HeadquartersNorthridge, CA
Company Size51–200 employees
Founded2005
Hiring MarketsPortugal, United States, Colombia, Singapore

Frequently Asked Questions

What tech stack does Broadvoice use?

React and Node.js for frontend/backend; Salesforce for CRM; Kamailio and FreeSWITCH for VoIP; AWS (EKS, X-Ray) for cloud; Prometheus, Grafana, Elasticsearch for observability; Jenkins and Codefresh for CI/CD.

What is Broadvoice working on?

Platform observability and QA infrastructure, event-driven architecture with Kafka, AI-driven workflows, CRM standardization, and MCP servers for integrations. Also running new hire and sales training programs.

How this profile is built

Broadvoice's technology stack, projects, and hiring signals are inferred from public hiring and company data — career pages, public listings, and company web presence — then clustered and de-duplicated. Figures are estimates that refresh over time. Read our full methodology →

This is not an official vendor or customer list. It is a technology-adoption signal inferred from public data, intended for B2B research.