Broadvoice Tech Stack

Cloud-based CX platform with AI and unified communications for mid-market

Telecommunications Northridge, CA 51–200 employees Founded 2005 Privately Held

Broadvoice operates a cloud-based customer experience platform built on a modern stack (Node.js, React, Kafka, PostgreSQL, AWS) layered atop VoIP and unified communications infrastructure. The company is actively adopting VoIP while scaling platform observability (Prometheus, Grafana, Datadog) and building event-driven architecture—a pattern that suggests a shift from legacy telecom ops toward data-driven, real-time CX delivery. Engineering hiring dominates the 23-person pipeline, paired with reliability and automation initiatives, indicating active infrastructure modernization rather than just feature work.

Tech Stack 40 technologies

Core StackGitHub Copilot Linux AWS Python Prometheus Grafana Datadog Go Salesforce HubSpot Node.js Nest.js Kafka PostgreSQL React Docker Wireshark Notepad++ Audacity PuTTY Firefox Chrome Word Excel Outlook ChatGPT Bash SIP VoIP TCP/IP+10 more

AdoptingVoIP

What Broadvoice Is Building

◆Challenges

Improving system reliability
Resolving billing and customer credit issues
Reducing time-to-value
Collecting past-due invoices
Reducing downtime in mission-critical services
Transition to voip network
Troubleshooting voice and data networks
Reducing duplicated effort
Optimizing performance
Capacity planning

▲Active Projects

Admin and configuration experience design
Platform monitoring and observability implementation
Ai enablement program
Event-driven architecture with kafka
Transition to voip network
Employee engagement events
Ai knowledge hub
Broadvoice gocontact program
Reliability strategy implementation
Automation tooling development

Hiring Activity

Steady25 roles · 8 in 30d

Department

Engineering

Sales

Product

Finance

Support

Operations

Seniority

Senior

Mid

Manager

Director

Junior

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About Broadvoice

Broadvoice delivers cloud-based customer experience (CX) solutions targeting mid-market companies, combining AI-powered agent assistance with unified communications capabilities (hosted voice, SIP trunking, UCaaS). Founded in 2005 and headquartered in Northridge, CA, the company serves 51–200 employees and maintains an international hiring footprint across the United States, Colombia, Portugal, and Spain. The platform architecture integrates analytics, specialized workflows, and AI tooling to streamline contact center operations and customer touchpoint management. Internal challenges center on system reliability, network transition complexity, and operational efficiency (billing reconciliation, invoice collection, capacity planning).

HeadquartersNorthridge, CA

Company Size51–200 employees

Founded2005

Hiring MarketsColombia, Portugal, United States, Spain

Frequently Asked Questions

What tech stack does Broadvoice use?

Node.js, React, PostgreSQL, Kafka, AWS, Go, Python, SIP, VoIP, Prometheus, Grafana, and Datadog. The stack emphasizes observability, real-time event processing, and cloud infrastructure.

What is Broadvoice working on?

Key initiatives include platform monitoring/observability, event-driven architecture with Kafka, a VoIP network transition, AI enablement programs, admin/configuration UX redesign, and reliability and automation tooling development.