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ASAPP Tech Stack

Generative AI platform for contact center automation and agent augmentation

Technology, Information and Internet New York, NY 201–500 employees Founded 2014 Privately Held

ASAPP builds generative AI solutions for customer service operations, running a production ML stack of Python, PyTorch, TensorFlow, and Kafka while actively adopting OpenAI and AWS Bedrock. The hiring mix is heavily research and engineering-focused (15 of 23 roles), with concurrent projects bridging research to production—productizing experiments, building core ML infrastructure, and operationalizing generative agent deployments at enterprise scale. Current pain points around microservices scaling and generative AI performance suggest the company is moving beyond proof-of-concept toward handling real production load.

Tech Stack 27 technologies

Core StackPython AWS Kubernetes Docker JavaScript Go C++ Java Kotlin Node.js Ruby Intune Terraform Kafka PyTorch TensorFlow GraphQL macOS Windows Jamf G.711 Ramp Athena REST

AdoptingOpenAI Anthropic AWS Bedrock

What ASAPP Is Building

◆Challenges

Cloud infrastructure challenges
Scaling microservices
Performance improvements of generative ai
Expanding research team
Modernizing it services
Eliminating manual toil
Device management compliance
Complex technology communication
Launch execution
Sales enablement

▲Active Projects

Productizing research experiments into enterprise-ready ai solutions
Spoken conversational ai research initiatives
Production-grade ml systems from research ideas
Core ml platform
Ml platform data tools
Generativeagent implementations
Beta testing new ai capabilities
Microservices product development
Core framework maintenance
Analyze generative ai deployments at large enterprises

Hiring Activity

Decelerating25 roles · 6 in 30d

Department

Engineering

9

Research

6

Data

2

Executive

1

Marketing

1

Ops

1

Product

1

Sales

1

Seniority

Senior

8

Lead

7

Mid

4

Director

1

Manager

1

Staff

1

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About ASAPP

ASAPP is an AI-native contact center platform founded in 2014 and headquartered in New York. The product integrates generative AI (powered by their GenerativeAgent framework) with existing customer service infrastructure to automate workflows and expand contact center capacity. The company serves mid-market and enterprise customers across multiple verticals. Engineering and research teams span the United States, India, and Argentina. Active development covers ML platform tools, microservices architecture, and large-scale generative AI deployment patterns—indicating a shift from narrow automation toward flexible, agentic systems.

HeadquartersNew York, NY

Company Size201–500 employees

Founded2014

Hiring MarketsIndia, Argentina, United States