USAN, Inc. Tech Stack

Amazon Connect-native contact center platform and managed services

Software Development Norcross, Georgia 201–500 employees Founded 1989 Privately Held

USAN is a 30+ year contact center software vendor now doubling down on Amazon Connect integrations and AI-driven agent automation. The tech stack (AWS, Amazon QuickSight, C#/.NET, React, Python, Node.js) reflects a modern cloud-first architecture, while active projects signal a pivot toward CCaaS transformation consulting and prompt engineering for contact center LLMs. Hiring is accelerating across engineering (6 open roles) and pre-sales, suggesting aggressive pursuit of Amazon Connect partnership revenue and AI feature development — particularly around hallucination reduction and PII compliance in AI-assisted agent interactions.

Tech Stack 29 technologies

Core StackAWS HubSpot JavaScript Visual Studio C# ASP.NET Python Node.js SQL Server React Lucidchart Adobe Creative Cloud C++ Java Linux Amazon Connect HTML HTML5 CSS Ext JS Microsoft 365 Amazon QuickSight Visual Studio Code SQL Perl Visio Word Excel Microsoft Office

What USAN, Inc. Is Building

◆Challenges

Ccaas transformation projects
Pre-sales process for ccaas projects
Improving efficiency in customer sales responses
Reducing hallucination rate
Ensuring compliance with pii
Improving ai accuracy for contact center

▲Active Projects

Ccaas transformation projects
Pre-sales process for amazon connect projects
Usan roadmap training content development
Custom hosted ivr solutions
Rfp response creation
Contact center solution implementation
Amazon connect integration with third-party solution partners
Rlhf & quality calibration cycles
Bias & safety guardrails implementation
Prompt engineering & optimization for contact center use cases

Hiring Activity

Accelerating10 roles · 8 in 30d

Department

Engineering

Sales

Data

Training

Seniority

Senior

Mid

Junior

Manager

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About USAN, Inc.

USAN delivers contact center technology and managed services built on top of Amazon Connect. The company offers strategic consulting, custom IVR solutions, agent desktop tools, workforce management, and multichannel communication platforms, serving mid-market and enterprise contact centers. Active projects span CCaaS transformation engagements, third-party integrations, and internal training content development. The hiring mix and project list indicate a shift toward AI-augmented agent capabilities and compliance guardrails, positioning the platform as an intelligent layer on top of Amazon's infrastructure rather than a standalone dialer or ACD replacement.

HeadquartersNorcross, Georgia

Company Size201–500 employees

Founded1989

Hiring MarketsUnited States

Frequently Asked Questions

What is USAN's tech stack built on?

USAN uses Amazon Connect, AWS, ASP.NET, C#, React, Node.js, Python, SQL Server, and Amazon QuickSight. The stack emphasizes cloud infrastructure (AWS) and modern web frameworks.

What is USAN working on?

Active projects include CCaaS transformation consulting, Amazon Connect integrations with third-party partners, custom hosted IVR solutions, AI prompt engineering for contact centers, and hallucination/bias mitigation for agent-assist AI features.