USAN, Inc. Tech Stack

Amazon Connect implementation and contact center cloud migration specialist

Software Development Norcross, Georgia 201–500 employees Founded 1989 Privately Held

USAN is a 30+ year contact center software vendor now focused on Amazon Connect integrations and CCaaS transformations. The tech stack is heavily AWS-native (Connect, Lambda, DynamoDB, Kinesis, QuickSight) with .NET/C# backend services and React frontend—architecture that reflects a shift from on-premise IVR/ACD toward cloud-native deployments. Engineering-heavy hiring (5 of 9 active roles) concentrated at mid-level suggests the company is scaling delivery capacity for implementation projects rather than building net-new platform features.

Tech Stack 39 technologies

Core StackJavaScript AWS Visual Studio C# ASP.NET Python Node.js SQL Server React Lucidchart HubSpot AWS Lambda DynamoDB CloudWatch LUCIDChart .NET HTML5 Ext JS Amazon Connect Amazon QuickSight Visual Studio Code Perl Cisco ASA Cisco Firepower Cisco ISE FortiNAC AWS VPN Visio Kinesis Exasol+9 more

What USAN, Inc. Is Building

◆Challenges

Ccaas transformation projects
Rapid issue resolution
High-volume query optimization
Strict compliance and security requirements
Production issue resolution
Meeting service level agreements
Preventing operational disruptions
Identifying upsell opportunities

▲Active Projects

Contact center solution implementation
Amazon connect integration with third-party solution partners
Ccaas transformation projects
Pre-sales demos for amazon connect
Custom reports product enhancement
Daily reporting functionality
Cloud-native solutions on aws
Ai-assisted development and automation initiatives
Amazon connect deployments and integrations

Hiring Activity

Accelerating9 roles · 6 in 30d

Department

Engineering

Support

Ops

Sales

Seniority

Mid

Junior

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About USAN, Inc.

USAN delivers contact center software and managed services, with a focus on Amazon Connect deployments and cloud migration consulting. Founded in 1989, the company operates from Norcross, Georgia, and employs 201–500 people. Their service portfolio spans strategic consulting, technology offerings (custom reporting, agent desktop, WFM tools), and managed services across omnichannel communications. The project mix—contact center implementations, third-party integrations, CCaaS transformations, and pre-sales demos—reflects a services-led business model. Core pain points include rapid issue resolution, SLA adherence, compliance/security requirements, and production stability, typical of mission-critical customer communications platforms.

HeadquartersNorcross, Georgia

Company Size201–500 employees

Founded1989

Hiring MarketsUnited States

Frequently Asked Questions

What is USAN's technology stack?

USAN uses AWS (Connect, Lambda, DynamoDB, Kinesis, QuickSight), .NET/C#, React, SQL Server, and Cisco networking infrastructure (ASA, Firepower, ISE). HubSpot is used for CRM.

What is USAN working on?

Primary focus areas include Amazon Connect integrations, CCaaS transformation projects, contact center implementations, cloud-native AWS solutions, custom reporting enhancements, and AI-assisted automation initiatives.

How this profile is built

USAN, Inc.'s technology stack, projects, and hiring signals are inferred from public hiring and company data — career pages, public listings, and company web presence — then clustered and de-duplicated. Figures are estimates that refresh over time. Read our full methodology →

This is not an official vendor or customer list. It is a technology-adoption signal inferred from public data, intended for B2B research.