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The 20 MSP Tech Stack

Growth platform and managed services backbone for MSPs

Information Technology & Services Plano, Texas 201–500 employees Founded 2013 Privately Held
the20.com LinkedIn

The 20 MSP operates a platform and operational-services backbone for managed service providers, combining a US-based NOC and 24/7 help desk with tools spanning RMM (Kaseya, NinjaRMM, Datto), ticketing (ConnectWise), and infrastructure management (SolarWinds, Auvik). Current hiring is heavily skewed toward support roles (8 of 10 active positions), with acute internal pain around SLA compliance and ticket resolution time—indicating the company is scaling its own service delivery faster than headcount can handle.

Tech Stack 36 technologies

Core StackActive Directory Azure AD Microsoft Exchange Intune VMware Hyper-V HubSpot SQL Server Salesforce Google Ads Google Analytics OneDrive IT Glue Kaseya VSA Group Policy Zoho CRM Microsoft Advertising Google Tag Manager Datto Acronis N-Central SolarWinds NinjaRMM Datto RMM ConnectWise macOS BMS FortiManager FortiCloud Auvik+6 more

What The 20 MSP Is Building

◆Challenges

  • Compliance with multi-state employment laws
  • Managing multi-state payroll tax withholding
  • Meeting sla compliance
  • Reducing ticket resolution time
  • Process improvement for service delivery
  • Grow faster than alone

▲Active Projects

  • Open enrollment
  • Hr audits

Hiring Activity

Accelerating10 roles · 10 in 30d

Department

Support
8
HR
1
Sales
1

Seniority

Mid
5
Junior
4
Lead
1
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About The 20 MSP

The 20 MSP is a growth platform designed to help managed service providers expand and professionalize operations. Founded in 2013 and headquartered in Plano, Texas, the company operates a fully US-based help desk and network operations center (NOC) that handles client-facing support on behalf of its MSP partners. The platform bundles remote-monitoring and management tools (Kaseya, NinjaRMM, Datto RMM), ticketing systems (ConnectWise), business tools (HubSpot, Salesforce), and specialist services in cybersecurity, HIPAA compliance, VoIP, and backup/disaster recovery. The 20 serves a community of partner MSPs and handles recurring operational and compliance challenges across sales coaching, service delivery, and multi-state payroll and employment law.

HeadquartersPlano, Texas
Company Size201–500 employees
Founded2013
Hiring MarketsUnited States

Frequently Asked Questions

What RMM tools does The 20 MSP use?

The 20 MSP's stack includes Kaseya VSA, NinjaRMM, Datto RMM, and N-Central for remote monitoring and management across MSP clients.

Where is The 20 MSP headquartered?

The 20 MSP is headquartered in Plano, Texas, and operates a fully US-based help desk and network operations center.

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How this profile is built

The 20 MSP's technology stack, projects, and hiring signals are inferred from public hiring and company data — career pages, public listings, and company web presence — then clustered and de-duplicated. Figures are estimates that refresh over time. Read our full methodology →

This is not an official vendor or customer list. It is a technology-adoption signal inferred from public data, intended for B2B research.