Text Tech Stack

Customer service platform with live chat, helpdesk, chatbots, and AI agents

Software Development Boston, Massachusetts 201–500 employees Founded 2002 Public Company

Text operates a portfolio of customer service tools—LiveChat, HelpDesk, ChatBot, KnowledgeBase, and OpenWidget—centered on text-based communication and support automation. The tech stack reveals a sales and data-driven organization: Salesforce, Apollo, and Amplitude sit alongside GA4, BigQuery, and Looker, indicating heavy focus on lead capture and revenue attribution. Current hiring emphasizes sales (6 open roles) and product (4), paired with active projects around AI agent reasoning and ecommerce-specific demos, suggesting a pivot toward AI-first automation and vertical expansion.

Tech Stack 40 technologies

Core StackJira Slack Amplitude Tableau Figma Salesforce Google Ads Meta Ads LinkedIn Ads BigQuery Looker AWS Shopify Go Twilio Node.js TypeScript Apollo Google Workspace Recurly Calendly Google Analytics 4 LinkedIn BigCommerce Wix Squarespace WhatsApp Instagram Telegram WebSockets+9 more

What Text Is Building

◆Challenges

Acquiring new business
Improving recruitment efficiency
Reducing cac
Scaling ecommerce sales
Lack of brand guidelines consistency
Expanding into igaming markets
Expanding market share in esports
Breaking into new logos
Scaling hiring in high-growth environment
Proving impact of automation on revenue

▲Active Projects

Ai-first conversational patterns
Campaign restructuring for profitability
Design operating system
Recruitment automation
Sales-boosting tools
Reasoning layer for agent decisions
Deliver demos tailored to igaming needs
Refining the design system and ui
Evolving the dashboard into a true business companion
Recruitment funnel optimization

Hiring Activity

Steady25 roles · 10 in 30d

Department

Sales

Product

Design

Engineering

Marketing

Legal

Ops

Seniority

Senior

Mid

Lead

Manager

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About Text

Text is a Boston-based public company (founded 2002) offering customer service software that combines live chat, ticketing, conversational AI, and self-service knowledge bases. The product suite serves ecommerce, SaaS, and support teams at mid-market scale. Text generates revenue through direct sales to brands and a partner ecosystem—the company runs a Developer Program with 40K+ marketplace participants and Partner Program to distribute products through resellers. Engineering is distributed across Poland and Bulgaria, with a published API and webhook infrastructure (Node.js, TypeScript, WebSockets) supporting third-party integrations.

HeadquartersBoston, Massachusetts

Company Size201–500 employees

Founded2002

Hiring MarketsPoland, Bulgaria

Frequently Asked Questions

What tech stack does Text use?

Core: Jira, Slack, Salesforce, AWS, Node.js, TypeScript, WebSockets. Analytics: Amplitude, Tableau, BigQuery, Looker, GA4. Integrations: Twilio, WhatsApp, Telegram, Instagram, Shopify, Wix, Squarespace.

Where is Text headquartered and where does it hire?

Headquartered in Boston, Massachusetts. Active hiring in Poland and Bulgaria for engineering and product roles.