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Text Tech Stack

Customer service platform with live chat, helpdesk, and AI agents

Software Development Boston, Massachusetts 201–500 employees Founded 2002 Public Company

Text operates a suite of customer service tools (LiveChat, HelpDesk, ChatBot, KnowledgeBase) serving 40K+ marketplace customers. The tech stack is modern and distributed—Node.js, Go, React, GraphQL on GCP/AWS/Azure—with heavy investment in analytics (BigQuery, Looker, Tableau, Amplitude) and frontend tooling (Vite, Webpack, Tailwind). Active projects signal a company in transition: simultaneous scaling of legal/compliance operations across two continents, a shift toward AI-native workflows, and aggressive marketplace expansion (Google Cloud, AWS marketplaces), suggesting revenue diversification beyond direct sales.

Tech Stack 59 technologies

Core StackGoogle Ads Meta Ads LinkedIn Ads BigQuery Looker Tableau Go Node.js Redis Terraform Amplitude AWS JavaScript TypeScript PHP React GraphQL Tailwind CSS Webpack Vite Google Analytics 4 GCP Azure Stimulus CSS Modules LESS npm pnpm Composer Hugo+29 more

What Text Is Building

Challenges

  • Scaling legal capabilities across europe and us
  • Performance bottlenecks across browsers
  • Improving content workflows
  • Seo visibility
  • Strengthening contracting capabilities
  • Privacy compliance
  • Transitioning to ai-native workflows
  • Ensuring design consistency at scale
  • Building sales channel on hyperscaler marketplaces
  • Driving first commercial transactions

Active Projects

  • Saas commercial agreements
  • Eu and us privacy compliance
  • Rewriting key product pages
  • Implementing analytics and a/b testing
  • Scaling content workflows
  • Ai-first conversational flow patterns
  • Design operating system
  • Design excellence standards
  • Launch and ongoing development of products on google cloud marketplace and aws marketplace
  • Design and execute strategy to drive first commercial transactions

Hiring Activity

Accelerating5 roles · 4 in 30d

Department

Legal
2
Design
1
Marketing
1
Sales
1

Seniority

Senior
3
Mid
1
VP
1
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About Text

Text is a public SaaS company headquartered in Boston, founded in 2002. The product portfolio spans real-time customer communication (LiveChat for ecommerce, HelpDesk for ticketing), conversational automation (ChatBot, AI agents), and self-service enablement (KnowledgeBase). The company operates a developer ecosystem—marketplace, partner program, and incubator—extending reach to 40K+ potential customers. Current hiring activity is concentrated in legal and design, reflecting operational scaling and product consistency work.

HeadquartersBoston, Massachusetts
Company Size201–500 employees
Founded2002
Hiring MarketsPoland, Bulgaria

Frequently Asked Questions

What tech stack does Text use?

Node.js, Go, React, GraphQL, TypeScript on GCP, AWS, and Azure. Analytics powered by BigQuery, Looker, Tableau, and Amplitude. Frontend build tools include Vite, Webpack, and Tailwind CSS.

Where is Text headquartered?

Boston, Massachusetts. The company is a public corporation founded in 2002 with 201–500 employees.

How this profile is built

Text's technology stack, projects, and hiring signals are inferred from public hiring and company data — career pages, public listings, and company web presence — then clustered and de-duplicated. Figures are estimates that refresh over time. Read our full methodology →

This is not an official vendor or customer list. It is a technology-adoption signal inferred from public data, intended for B2B research.