Company profile

SoundThinking Tech Stack

AI-driven gunshot detection and investigation software for law enforcement

Public Safety Fremont, California 201–500 employees Founded 1996 Public Company

SoundThinking sells acoustic gunshot detection, investigation and patrol-routing software to police agencies and civic leaders. Its stack pairs geospatial tooling (ArcGIS, Google Earth, COMSOL) with a broad ML layer (PyTorch, JAX, Databricks, Llama, Mistral) across AWS, GCP and Azure. Current hiring skews toward director-level support and customer success, with pain points centered on churn, recurring revenue and proving ROI, which points to a retention-focused account base.

Tech Stack 56 technologies

Core StackMonday.com AWS PostgreSQL Kubernetes Python Java Databricks Apache Spark PyTorch TensorFlow Salesforce Zoom Slack NetSuite Jira Confluence ArcGIS C++ ServiceMax JAX GPT Llama Falcon Mistral GCP Azure Google Earth ArcMap NVIDIA COMSOL+26 more

What SoundThinking Is BuildingChallenges and projects from their job posts

◆Challenges

Protecting recurring revenue and mitigating churn risk
Validating business case value for customers
Competitive threats in public safety technology

▲Active Projects

Strategic platform modernization
Major product enhancement initiatives
Leading quarterly business reviews with customers
Driving adoption of operational best practices

Hiring Activity

Steady7 roles · 2 in 30d

Department

Support

Data

Services

Seniority

Director

Mid

Lead

Notable leadership hires: Customer Success Director

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About SoundThinking

SoundThinking is a publicly traded public safety technology company headquartered in Fremont, California, founded in 1996 and employing 201–500 people. Its SafetySmart platform bundles ShotSpotter acoustic gunshot detection, CrimeTracer search, CaseBuilder investigation management, ResourceRouter patrol and anti-violence resource direction, SafePointe AI weapons detection and PlateRanger license plate recognition. Customers include law enforcement agencies, municipal leadership and security teams. Field operations run on ServiceMax, with Salesforce and NetSuite supporting commercial and finance workflows.

HeadquartersFremont, California

Company Size201–500 employees

Founded1996

Hiring MarketsUnited States

Frequently Asked Questions

What tech stack does SoundThinking use?

SoundThinking uses AWS, GCP and Azure, PostgreSQL, Kubernetes, Python, Java and C++, plus Databricks, Spark, PyTorch and TensorFlow for ML, ArcGIS for geospatial work, and Salesforce, NetSuite and ServiceMax for operations.

Is SoundThinking hiring in customer success?

Yes. Current openings concentrate on support and customer success, including a Customer Success Director role, alongside data and services positions, all based in the United States.

Where is SoundThinking headquartered?

SoundThinking is headquartered in Fremont, California, and hires within the United States. It is a public company founded in 1996 with 201–500 employees.

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How this profile is built

SoundThinking's technology stack, projects, and hiring signals are inferred from public hiring and company data — career pages, public listings, and company web presence — then clustered and de-duplicated. Figures are estimates that refresh over time. Read our full methodology →

This is not an official vendor or customer list. It is a technology-adoption signal inferred from public data, intended for B2B research.