Emergency dispatch protocol software for 911 centers and emergency response
Priority Dispatch develops protocol-driven dispatch software (MPDS, PPDS, FPDS) used across emergency call centers globally, deployed via ProQA—a structured interrogation and response-assignment platform. The tech stack reveals a mid-market software operation: Node.js + React frontend, SQL Server + MySQL backend, with Azure and Power BI for analytics. Current hiring velocity is accelerating, heavily weighted toward database and infrastructure engineering roles, while pain points center on high-availability, disaster recovery, and scaling data pipelines—suggesting the company is modernizing infrastructure to support larger deployments and stricter compliance requirements in the public safety sector.
Priority Dispatch Corporation is the largest provider of emergency dispatch protocols and training, operating since 1979. The company's flagship products—Medical Priority Dispatch System (MPDS), Police Priority Dispatch System (PPDS), Fire Priority Dispatch System (FPDS), and Emergency Communication Nurse System (ECNS)—are used across 60 countries in 31 languages. These protocols are delivered through ProQA, a software platform that guides emergency call-takers through structured questioning to assign appropriate response levels, reducing unnecessary lights-and-siren deployments and associated costs. The company is headquartered in Salt Lake City and employs 201–500 people, with operations spanning the United States and India.
Node.js, React, Next.js, SQL Server, MySQL, Azure Data Factory, Power BI, REST APIs, and Windows Communication Foundation. Development uses Git and Subversion.
Salt Lake City, Utah. The company employs 201–500 people and is privately held, founded in 1979.
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