Resident experience platform for property managers
Second Nature operates a resident experience platform for property management, combining onboarding and a benefits package layer. The tech stack reveals a dual-layer architecture: a Salesforce + NetSuite + Stripe backbone for operational and financial workflows, paired with modern cloud infrastructure (GCP, Kubernetes, Python, TypeScript, React) for the resident-facing product. Active projects signal aggressive fintech buildout—a quote-to-cash engine, procure-to-pay automation, and a resident benefits API—while pain points center on operational friction (billing accuracy, claim processing, utilities and insurance setup), indicating the platform is still solving core property-management workflow problems.
Second Nature builds a platform designed to help property managers deliver personalized resident experiences across onboarding, billing, and a bundled benefits package. The company serves mid-market property management operators in the United States. The product layer sits on top of Salesforce and NetSuite for CRM and ERP, with Stripe and Brex handling payments and expense management. The organization is engineering-led—half of open roles target engineering and product—with a seniority skew toward senior and manager-level hires, reflecting buildout of core platform capabilities around fintech, billing, and data infrastructure.
Second Nature uses Salesforce and NetSuite for operations, Stripe and Brex for payments, GCP (BigQuery, Dataflow, Pub/Sub, Cloud Composer) for data, and a modern application stack of Python, TypeScript, Go, React, Next.js, and NestJS deployed on Kubernetes.
Current projects include a quote-to-cash engine, fintech product MVP, procure-to-pay automation, resident benefits package data flow APIs, and NetSuite enhancements to improve billing processes and operational efficiency.
Other companies in the same industry, closest in size