Australian energy retailer managing multi-platform transformation and customer service at scale
Red Energy operates three energy retail brands (Red Energy, Lumo Energy, Direct Connect) serving over 1,200 employees across Australia, now in the midst of a major platform modernization. The tech stack reveals a classic enterprise retail setup—Java/Spring backend, React/Vue frontend, AWS/Azure/GCP cloud, Jira/Confluence for delivery—but the active project list signals heavy lifting: core retail platform transformation, test automation frameworks, and new pricing logic suggest a company rebuilding core systems while managing regulatory and integration debt simultaneously. Hiring remains steady and distributed across engineering, support, and sales, indicating no crisis pivot but sustained operational tempo.
Red Energy is a privately held Australian energy retailer owned by Snowy Hydro, operating from Melbourne with 1,200+ employees. The company runs three customer-facing brands and positions itself on personalized service backed by scale—small enough to provide direct support, large enough to offer competitive pricing. Core operations span customer acquisition, billing, regulatory compliance, and multi-platform service delivery. Current focus includes a major retail platform transformation, financial system integrations, and compliance work tied to regulatory requirements. Customer service volume is high and support-intensive, with call handling and issue resolution central to the business model.
Java, Spring, React, Vue, PL/SQL on AWS, Azure, and GCP. Frontend tools include Figma and Contentful. Operations rely on Jira, Confluence, Google Workspace, and Genesys Cloud for customer handling.
Core retail platform transformation, test automation framework implementation, financial reporting and integration work, new pricing plan development, and regulatory website compliance.
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