Second-largest US auto insurer with expanding digital and data infrastructure
Progressive is a major public auto and specialty insurance carrier with 65,000+ employees and a sprawling enterprise tech footprint (Salesforce, Workday, SAP Concur, SQL Server, AWS, Azure DevOps). Active projects reveal a shift toward AI-driven underwriting and claims handling—LLM orchestration, vector search, and RAG pipelines sit alongside Verint integration for claims automation. The hiring mix is heavily skewed toward legal (91 roles) and support/claims (134 combined), reflecting operational scale in high-risk claims litigation and injury resolution, the company's stated pain points.
Progressive sells auto, home, renters, commercial auto, motorcycle, boat, and small-business insurance policies across all 50 US states. As the second-largest auto insurer in the country, the company operates a large internal team spanning claims processing, customer support, underwriting, sales, and back-office functions. The organization replaced PeopleSoft with Workday for workforce management and runs core operations on SQL Server and AWS infrastructure, alongside Salesforce for sales and customer data. Current hiring focus is on legal, claims, and support roles—indicative of managing high claim volumes and litigation exposure.
Progressive uses Salesforce, Workday, SQL Server, AWS, Azure DevOps, GitHub, SAS, Python, R, and C#. Recent projects include Verint integration for claims automation, LLM orchestration, and vector search infrastructure. The company recently migrated from PeopleSoft to Workday.
Progressive is headquartered in Mayfield Village, Ohio. The company is a public corporation founded in 1937 and employs 65,000+ employees across all 50 US states.
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