Prima Group Tech Stack
Housing association managing 2,700+ properties across Northwest England
Prima Group operates a regional housing association across Liverpool, Sefton, Wirral, and Llandudno, managing over 2,700 residential and 256 commercial properties. The tech stack reveals an organization in transition: heavy reliance on Microsoft enterprise tools (Power Platform, Power Apps, Azure) sits alongside modern web development (React, Next.js, TypeScript) and data science libraries (PySpark, scikit-learn, XGBoost, Keras), suggesting ongoing digitization of operations and analytics. Pain points cluster around operational efficiency (void management, repair turnaround, contractor oversight) and customer engagement—areas where the current digital tooling appears insufficient.
Tech Stack 34 technologies
What Prima Group Is Building
◆Challenges
- Minimising rent loss and void costs
- Monitoring contractor performance
- Value for money service
- Ensuring contractor compliance
- Maximising income through payment agreements
- Identifying opportunities to engage customers
- Digital platforms fit for future
- Managing asb cases
- Improving repair efficiency
- Meeting repair deadlines
▲Active Projects
- Empty homes process
- New locality model
- Financial wellbeing service
- Voids and lettings coordination
- Community plan actions
- Tenant satisfaction measures reporting
- Prima voices feedback monitoring
- Business improvement activities linked to customer feedback
- Decarbonisation and energy efficiency programmes
- Investment and major works projects