PolyAI Tech Stack

Enterprise AI voice agents for customer service automation

Software Development San Francisco, California 201–500 employees Privately Held

PolyAI builds voice-first AI agents for large-scale customer service operations. The stack spans Python + PyTorch for model work, Go for infrastructure, and broad integrations across contact-center platforms (Genesys, Five9, Amazon Connect, Cisco, Avaya) and enterprise backends (Salesforce, Zendesk, ServiceNow, Epic). Active projects center on real-time voice interaction, audio-optimized LLMs, and no-code deployment — reflecting a push toward making voice agents accessible to non-technical teams while handling mission-critical, high-volume call operations.

Tech Stack 36 technologies

Core StackPython PyTorch Go TypeScript React AWS Salesforce Zendesk Epic Systems ServiceNow Gong Cisco GCP Azure REST API OAuth 2.0 SIP TLS OpenTable SevenRooms Plaid Onfido Temenos Salesforce Financial Services Cloud WebRTC Genesys Five9 Avaya Amazon Connect SOAP+6 more

AdoptingGo

What PolyAI Is Building

◆Challenges

Automating critical customer service operations
Meeting strict slas
Reducing friction in customer interactions
Scaling global infrastructure for real-time voice interactions
Low self-service adoption
High volume call center requirements
Mission critical call center requirements
Enabling non-technical voice deployment
Automation and interoperability across healthcare and hospitality workflows
Data integration and reliability challenges

▲Active Projects

Voice ai solutions
No-code agent studio platform
End-to-end features for low-code platform
Real-time voice interaction infrastructure
Bespoke demos
1tomany workshop activities
Audio-first llms
Implementing generative ai safety measures
High-volume call handling systems
Specialised software for clients

Hiring Activity

Accelerating25 roles · 15 in 30d

Department

Engineering

Sales

Design

Marketing

Support

Research

Seniority

Senior

Junior

Mid

Manager

Lead

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About PolyAI

PolyAI develops conversational AI agents designed to handle millions of customer service inquiries for large enterprises. The product focuses on voice-first interactions that aim to feel natural and human-like. The company serves mid-market and enterprise brands across hospitality, healthcare, and financial services, integrating with incumbent contact-center and CRM platforms. The team is concentrated in engineering and sales roles, with presence across five countries including the United States and United Kingdom.

HeadquartersSan Francisco, California

Company Size201–500 employees

Hiring MarketsUnited Kingdom, Serbia, United States, Turkey, Canada

Frequently Asked Questions

What technology does PolyAI use to power voice agents?

PolyAI uses Python, PyTorch, Go, TypeScript, and AWS/GCP/Azure for core infrastructure. Voice integration leverages WebRTC, SIP, TLS, and integrations with Genesys, Five9, Amazon Connect, Cisco, and Avaya platforms.

What CRM and contact-center systems does PolyAI integrate with?

PolyAI integrates with Salesforce, Zendesk, ServiceNow, Genesys, Five9, Amazon Connect, Cisco, and Avaya, plus vertical-specific platforms like Epic Systems for healthcare and OpenTable for hospitality.