Global BPO delivering CX, back-office, and technical support across three continents
Peak Outsourcing operates a multi-geography delivery model (Philippines, Belize, U.S./Canada) for outsourced customer experience, back-office, and technical support. The hiring mix—sales and HR roles outnumbering engineering—reflects a client-services-led growth model, while concurrent infrastructure and DevOps projects signal internal scaling challenges around delivery-center reliability and multi-region coordination.
Notable leadership hires: Lead Generation
Peak Outsourcing is a BPO provider founded in 2011, headquartered in Makati City, Manila, with 501–1,000 employees across the Philippines, Belize, and North America. The company specializes in customer experience, back-office operations, technical support, revenue cycle management, and healthcare compliance workflows (HIPAA, GDPR, PCI-DSS certified). Beyond traditional script-driven outsourcing, Peak emphasizes custom process design, brand-aligned training, and transparent SLAs across nearshore and offshore teams. Current capacity spans 300+ available seats with expansion plans into Latin America and broader APAC markets.
Peak uses LinkedIn, HubSpot, ZoomInfo, Canva for sales/marketing; AWS, Azure, GCP for cloud infrastructure; VMware and Hyper-V for virtualization; Kubernetes for orchestration; and Jira/Confluence for project management. Notably absent from public stack: no CRM, workforce-management, or telephony platforms listed despite BPO focus.
Peak operates delivery centers in Philippines (CX, back-office, analytics, technical support), Belize (nearshore, customer-facing), and U.S./Canada (client management and program oversight). Expansion pipeline includes Latin America and APAC.
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