Clarity Tech Stack

AI customer service platform with Voice of the Customer insights

Software Development London 11–50 employees Founded 2022 Privately Held

Clarity operates a customer service platform centered on AI agents trained on company data, paired with Voice of the Customer capabilities to identify root-cause issues. The tech stack—React, FastAPI, Elasticsearch, PostgreSQL, Redis, Kubernetes, Claude—reflects a modern backend-heavy architecture optimized for real-time data processing and model inference. Active projects signal momentum in AI pipeline optimization, model monitoring, and GCC partner expansion, though hiring has stalled (zero roles posted in 30 days despite open seats), suggesting either product-market fit consolidation or capital constraints.

Tech Stack 34 technologies

Core StackReact FastAPI Elasticsearch AWS Docker Terraform GitHub Actions OpenTelemetry CloudWatch Grafana Prometheus PostgreSQL Redis TypeScript Jest Playwright Cursor AWS Lambda Kubernetes Python GCP Google Cloud Logging Pydantic Vitest Claude AWS ECS AWS EKS Cloud Run SQL Git+3 more

What Clarity Is Building

◆Challenges

Ai pipeline reliability
Scaling integrations
Understanding customer sentiment at scale
Model monitoring
Partner ecosystem expansion

▲Active Projects

Ai pipeline optimization
Model hosting and monitoring
Build partner ecosystem in gcc
Voice of the customer platform
Integrate voc insights with other clarity modules
Integration scaling
Integration management
Partner activation and enablement
Pipeline and revenue management
Partner activation at scale

Hiring Activity

Minimal8 roles · 0 in 30d

Department

Data

Sales

Engineering

Product

Seniority

Senior

Manager

Company intelligence

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About Clarity

Clarity is a London-based AI customer service platform founded in 2022. The product combines agent-assisted support with AI models trained on customer data and sentiment analysis tools to help teams resolve issues at root cause rather than surface-level ticket closure. The platform is positioned at the intersection of customer support tooling and Voice of the Customer analytics. The company operates lean (11–50 employees) with senior-heavy staffing concentrated in data and sales functions, and has expanded hiring reach into the GCC region (Saudi Arabia, UAE) and Kazakhstan alongside UK operations.

HeadquartersLondon

Company Size11–50 employees

Founded2022

Hiring MarketsUnited Kingdom, Kazakhstan, Saudi Arabia, United Arab Emirates

Frequently Asked Questions

What tech stack does Clarity use?

React frontend; FastAPI and Python backend; PostgreSQL and Redis for data storage; Elasticsearch for search; Kubernetes, AWS (ECS, EKS, Lambda), and GCP (Cloud Run) for infrastructure; Claude for AI capabilities; Prometheus and Grafana for observability.

Where is Clarity headquartered and where do they hire?

Headquartered in London, UK. Active hiring across United Kingdom, Kazakhstan, Saudi Arabia, and United Arab Emirates.

What is Clarity working on?

AI pipeline optimization, model hosting and monitoring, Voice of the Customer platform development, integration scaling and management, and partner ecosystem expansion in the GCC region.