Okendo Tech Stack

Customer marketing platform for Shopify merchants via reviews, referrals, loyalty, and surveys

Software Development Sydney, New South Wales 51–200 employees Founded 2016 Privately Held

Okendo is a Shopify-native customer marketing suite built on AWS infrastructure (Lambda, DynamoDB, Redshift, OpenSearch) with a modern frontend stack (React, Vue, Angular). The company is support-heavy (8 of 16 active roles) while managing steady engineering hiring, suggesting mature product operations with scaled customer success demands. Churn reduction and net retention feature prominently in their roadmap, indicating a focus on deepening per-customer value rather than pure expansion.

Tech Stack 31 technologies

Core StackVue Angular React Shopify AWS CloudFront AWS Lambda Node.js DynamoDB Redshift Terraform TypeScript Jira Webpack JavaScript Xero Rippling Figma Storybook API Gateway OpenSearch AWS SQS AWS SNS Visual Studio Code Liquid HTML CSS Brex Airwallex Claude+1 more

What Okendo Is Building

◆Challenges

Reducing churn
Seamless integration of platform
Launching new features
Front-end bug resolution
Maintaining technical documentation
Ongoing support of platform
Scaling finance operations globally
Maintaining net retention revenue
Scaling customer success
Improving net retention

▲Active Projects

Automated playbooks
Outreach campaigns
Creating technical support resources
Drive advocacy and adoption
Cross-functional projects to enhance customer experience
Installing okendo widgets on shopify storefronts
Quarterly audits
Benefits administration

Hiring Activity

Steady15 roles · 6 in 30d

Department

Support

Engineering

Finance

Product

Seniority

Mid

Senior

Manager

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About Okendo

Okendo is a customer marketing platform designed for ecommerce brands selling through Shopify. The product suite spans reviews, referrals, loyalty programs, quizzes, and surveys—all designed to convert existing customers into repeat buyers and brand advocates. Founded in 2016 and based in Sydney, the company operates across 51–200 employees with distributed hiring spanning Australia, Portugal, Philippines, Colombia, Brazil, Mexico, and Peru. Adoption is concentrated among mid-market and larger Shopify merchants; the company emphasizes platform consolidation to reduce tooling fragmentation for ecommerce teams.

HeadquartersSydney, New South Wales

Company Size51–200 employees

Founded2016

Hiring MarketsAustralia, Portugal, Philippines, Colombia, Brazil, Mexico, Peru

Frequently Asked Questions

What is Okendo's tech stack?

Frontend: React, Vue, Angular. Backend: Node.js, AWS Lambda, DynamoDB, Redshift, OpenSearch. Infrastructure: Terraform, API Gateway, CloudFront, SQS, SNS. DevTools: TypeScript, Figma, Storybook, Jira.

What countries does Okendo hire in?

Australia, Portugal, Philippines, Colombia, Brazil, Mexico, and Peru. The company is distributed across these regions.