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Okendo Tech Stack

Customer marketing platform for Shopify merchants combining reviews, referrals, loyalty, and surveys

Software Development Surry Hills, New South Wales 51–200 employees Founded 2016 Privately Held
okendo.io LinkedIn

Okendo is a customer marketing suite built on top of Shopify, AWS, and Node.js that unifies reviews, referrals, quizzes, loyalty, and surveys into a single product. The company is support-heavy (8 of 16 active hires) with engineering as the second focus, suggesting operational scaling challenges alongside active feature work. Pain points center on churn reduction, seamless platform integration, and maintaining net retention—typical of a growth-stage SaaS balancing product velocity with customer success.

Tech Stack 29 technologies

Core StackShopify HubSpot Vue Angular React AWS CloudFront AWS Lambda Node.js DynamoDB Redshift Terraform TypeScript Jira Webpack JavaScript Xero Brex Rippling Figma Storybook API Gateway OpenSearch AWS SQS AWS SNS Visual Studio Code Liquid HTML/CSS Airwallex

What Okendo Is Building

◆Challenges

  • Reducing churn
  • Seamless integration of platform
  • Scaling partner program across apac
  • Increasing partner mrr
  • Launching new features
  • Front-end bug resolution
  • Maintaining technical documentation
  • Ongoing support of platform
  • Maintaining net retention revenue
  • Scaling customer success

▲Active Projects

  • Automated playbooks
  • Outreach campaigns
  • Creating technical support resources
  • Drive advocacy and adoption
  • Cross-functional projects to enhance customer experience
  • Expanding partner network across apac
  • Moving partners to higher tiers
  • Executing co-marketing opportunities
  • Installing okendo widgets on shopify storefronts

Hiring Activity

Accelerating15 roles · 3 in 30d

Department

Support
8
Engineering
6
Partnerships
1
Product
1

Seniority

Mid
9
Senior
5
Manager
2
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About Okendo

Okendo provides a customer marketing platform for Shopify merchants, enabling them to build brand advocacy through integrated reviews, referrals, quizzes, loyalty programs, and surveys. The product is trusted by over 10,000 Shopify brands. The company is headquartered in Surry Hills, Australia, and operates with a distributed team across Australia, Portugal, the Philippines, Colombia, Brazil, Mexico, and Peru. Current focus areas include automating playbooks, scaling the APAC partner program, and installing widgets directly on storefronts to drive adoption.

HeadquartersSurry Hills, New South Wales
Company Size51–200 employees
Founded2016
Hiring MarketsAustralia, Portugal, Philippines, Colombia, Brazil, Mexico, Peru

Frequently Asked Questions

What tech stack does Okendo use?

Okendo runs on Shopify, AWS (Lambda, DynamoDB, Redshift, SQS, SNS, CloudFront), Node.js, Vue, React, Angular, TypeScript, and OpenSearch, with infrastructure-as-code via Terraform.

How many Shopify stores use Okendo?

Okendo is trusted by 10,000+ Shopify brands, including SKIMS, Liquid Death, and Oh Polly.

How this profile is built

Okendo's technology stack, projects, and hiring signals are inferred from public hiring and company data — career pages, public listings, and company web presence — then clustered and de-duplicated. Figures are estimates that refresh over time. Read our full methodology →

This is not an official vendor or customer list. It is a technology-adoption signal inferred from public data, intended for B2B research.