NeoAssist.com S/A Tech Stack

Omnichannel customer service platform with generative AI agents

Software Development São Paulo, SP 51–200 employees Founded 2000 Privately Held

NeoAssist operates a customer service platform routing interactions across channels (social, email, chat, phone, knowledge base) into a single workspace. The tech stack reveals an AI-first architecture: OpenAI, Claude, Gemini, LangChain, and AWS Bedrock underpin generative agent development, a top-priority project. Hiring is sales and marketing-led (9 of 20 roles), but the pain-point list—retaining high-value accounts, reducing churn, upsell—signals the company is shifting from pure-play support tooling toward a customer lifecycle play.

Tech Stack 32 technologies

Core StackOpenAI Python HubSpot PHP JavaScript Node.js Vue MariaDB MongoDB Redis Docker Kubernetes Linux Tableau 6sense LangChain RAG Claude Gemini Google Sheets Google Docs Shell Script Windows macOS Google Workspace Demandbase Excel PowerPoint AWS Bedrock OpenAI API+2 more

What NeoAssist.com S/A Is Building

◆Challenges

Scaling customer support
Reducing manual intervention
Retaining high-value accounts
Improving customer journey
Marketing sales alignment
Engaging decision makers
Expanding strategic customers
Upsell and cross-sell
Reducing churn
Increasing recurring revenue

▲Active Projects

Autonomous omnichannel platform
Abm 1:1 campaigns
Generative ai agent development
Automation flow integration
Proprietary event orchestration
Advocacy initiatives
Sales enablement materials
Crm data enrichment
Proprietary events and sponsorships
Customer onboarding playbook

Hiring Activity

Steady20 roles · 8 in 30d

Department

Marketing

Sales

Support

Engineering

Finance

Customer-Success

Seniority

Senior

Intern

Mid

Junior

Lead

Manager

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About NeoAssist.com S/A

NeoAssist provides a unified omnichannel customer service platform for mid-market e-commerce and retail brands. The product consolidates customer interactions from email, social media, chat, WhatsApp, phone, and self-service channels into one workspace. The company serves Brazilian retail and logistics sectors, with a customer base spanning marketplaces, apparel, pharmaceuticals, and travel verticals. With 51–200 employees headquartered in São Paulo, NeoAssist is now integrating generative AI agents and building account-management workflows, signaling expansion beyond support operations into customer retention and revenue growth motion.

HeadquartersSão Paulo, SP

Company Size51–200 employees

Founded2000

Hiring MarketsBrazil

Frequently Asked Questions

What tech stack does NeoAssist use?

OpenAI, Claude, Gemini, Python, HubSpot, Node.js, Vue, MariaDB, MongoDB, Redis, Docker, Kubernetes, AWS Bedrock, and LangChain. The stack emphasizes generative AI (multiple LLM providers + RAG) and backend scalability.

What is NeoAssist working on?

Autonomous omnichannel platform, generative AI agent development, ABM 1:1 campaigns, CRM data enrichment, automation flows, and customer onboarding playbooks. Active projects span AI, sales enablement, and account-expansion workflows.