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ITCON Services Tech Stack
Contact center and compliance consulting for federal agencies
ITCON Services operates a consulting business built around contact center operations and federal compliance, running Genesys, ServiceNow, and Salesforce across a support-heavy org (19 roles active). The company is now adopting Salesforce Agentforce while managing high-volume call handling and case workflows — a hiring acceleration into support and ops roles signals scaling of existing client delivery rather than product expansion.
Tech Stack 111 technologies
Core StackSalesforce Tableau SQL Server Power BI ServiceNow AWS Jira JavaScript .NET PHP ASP.NET Unanet Excel Power Pivot Microsoft Access VBA RPA GCP Azure Rally HTML5 Drupal Avaya Amazon Connect Genesys Genesys Cloud CX Genesys Engage NICE CXone SOAP HTML/CSS NET Core+80 more
AdoptingSalesforce Agentforce
What ITCON Services Is Building
◆Challenges
- Meeting service level agreements
- Ensuring federal compliance
- High-volume call handling
- Certifying workforce
- Identifying trends and risks from qa data
- Improving program efficiency
- Resource allocation optimization
- Tracking agreement roadblocks
- Reducing non-detained national docket
- Streamlining case management for millions of cases
▲Active Projects
- Comprehensive training curriculum
- Integrate salesforce agentforce with genesys cloud and servicenow
- Refresher training within 45 days of regulatory changes
- Locate missing uacs
- Create targeting packages
- Manage moa lifecycle
- Transform static database records into enforcement packages
- Automated case review workflows
- Design executive-level dashboards
- Comprehensive qcp implementation
Hiring Activity
50 roles · 35 in 30d
Department
Seniority
Company intelligence
