Interact Software Tech Stack
Enterprise intranet platform serving 1,000+ organizations
Interact builds intranet and collaboration software for large enterprises, with a 15-year track record serving 1,000+ customers across North America, EMEA, and Australia. The tech stack is .NET/C# backend with React/TypeScript frontend, using SQL Server and AWS, plus a mature CI/CD pipeline (TeamCity, Octopus Deploy, Jenkins). Current hiring shows heavy engineering focus (17 of 32 open roles) with concurrent strategic moves: AI integration across the product, customer success restructuring (value-based planning, lifecycle management), and self-service knowledge base improvements — indicating a shift toward product-led retention and reducing churn in a large enterprise customer base.
Tech Stack 95 technologies
What Interact Software Is Building
◆Challenges
- Reducing churn risk
- Meeting challenging slas and kpis
- Retaining global enterprise customers
- Identifying upsell opportunities
- Scaling revenue engine
- Improving self-service knowledge base
- Ai integration into core product
- Fast development of strategic functionality
- Reducing customer impact from escalated issues
- Growing enterprise customers
▲Active Projects
- Ai-powered features across interact’s ecosystem
- Ai integration into existing ecosystem
- Self-service knowledge base improvement
- Us enterprise customer success strategy
- Value-based success planning
- Self-serve knowledge base
- Documentation governance
- Sideways 6 customer lifecycle management
- Sideways 6 upsell and cross-sell initiatives
- Ai integration across the organisation
Hiring Activity
Department
Seniority
Notable leadership hires: Solutions Engineering Director, Head of Architecture