Groupe IMA Tech Stack

Emergency and daily-life assistance platform across mobility, health, housing, and legal services

Individual and Family Services NIORT 5,001–10,000 employees Privately Held

Groupe IMA operates a 24/7 assistance network serving 5,400+ staff across seven countries, handling emergency response and ongoing support for mobility, health, housing, and legal needs. The tech stack—Active Directory, SAP, Salesforce, Azure DevOps, plus emerging AI (GitHub Copilot, ChatGPT)—reflects a large enterprise moving from legacy infrastructure toward cloud and automation. Current projects cluster around digitalization (voicebot deployment, digital travel insurance journeys) and infrastructure modernization (VMware adoption, data center migration), while pain points center on process digitalization and self-service efficiency—typical for a mission-critical assistance provider scaling beyond phone-based operations.

Tech Stack 27 technologies

Core StackActive Directory ADP Power BI Azure DevOps Hyper-V Linux Salesforce GitHub Copilot Figma Power Query Adobe Illustrator After Effects Excel SAP BusinessObjects SAP PowerDesigner Pure Storage Unix Windows AS/400 Microsoft Office Visio ChatGPT Outlook Photoshop InDesign

AdoptingVMware

What Groupe IMA Is Building

◆Challenges

Digitalizing assistance processes
Self-care efficiency improvement
Improving conversion rate
Modernisation technologique
Maximizing selfcare efficiency
Réduction du taux d’incidents
Rationalisation des infrastructures
Expanding operations in limoges
Quality of regulatory data
Ensuring service continuity

▲Active Projects

Digital journey for travel insurance
Move data center
Voicebot integration
Evolution vmware
Medical evacuation transport
Implementation of seasonal devices
Evaluating service quality and monitoring innovations
Implement key compliance controls
Maintain internal control repository
Voicebot deployment

Hiring Activity

Accelerating50 roles · 20 in 30d

Department

Marketing

Support

Engineering

Ops

Finance

Healthcare

Data

Seniority

Mid

Intern

Senior

Manager

Junior

C-Level

Lead

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About Groupe IMA

Groupe IMA designs, assembles, and operates assistance solutions for shareholders and partners globally, operating as France's second-largest assistance provider and the leading automotive assistance brand. The company serves four primary verticals: mobility (automotive assistance, including 40% of France's fully electric vehicle fleet), health and wellness, housing, and legal services. With over 5,400 employees distributed across seven countries, the organization manages assistance contracts for major automotive groups including Stellantis, Renault, Mazda, Hyundai, and VinFast. Operations are headquartered in Niort, France, with current expansion efforts into Limoges and ongoing modernization of core technology infrastructure.

HeadquartersNIORT

Company Size5,001–10,000 employees

Hiring MarketsFrance

Frequently Asked Questions

What is Groupe IMA's tech stack?

Active Directory, SAP BusinessObjects and PowerDesigner, Salesforce, Azure DevOps, Pure Storage, Linux/Unix/Windows, plus AI tools (GitHub Copilot, ChatGPT). Legacy AS/400 systems remain in use. Currently adopting VMware for infrastructure evolution.

What is Groupe IMA working on?

Core projects include voicebot deployment and integration, digital journey for travel insurance, data center migration, VMware infrastructure evolution, and medical evacuation transport operations. Teams are also focusing on service quality monitoring, compliance controls, and seasonal device implementation.