Customer communications platform for regulated utilities and essential services
Convey operates a multi-channel communications platform (SMS, voice, email, IVR, surveys) purpose-built for utilities and essential service providers managing millions of interactions in compliance-heavy environments. The stack spans AWS, Azure, and GCP with Oracle and MongoDB backing operational data, paired with Salesforce for CRM integration — a cloud-first, polyglot infrastructure matching the complexity of real-time, high-volume delivery at scale. Active projects center on platform migrations and architectural changes, while pain points cluster around real-time throughput and file processing delays, suggesting ongoing infrastructure work to sustain growth.
Convey (formerly Message Broadcast) delivers intelligent customer workflow software for utilities and essential service providers operating in regulated environments. The platform consolidates inbound and outbound communications—SMS, voice, email, IVR, and surveys—into a single interface, automating customer notifications, billing outreach, and service disruption alerts while ensuring compliance. Built to handle millions of interactions, the product serves mid-market and enterprise operators seeking to modernize legacy communication systems and reduce manual operational overhead. Headquarters in Denver, Colorado; 201–500 employees.
SMS, voice (IVR), email, inbound text, outbound messaging, DTA, surveys, and reporting dashboards. All integrated into a single platform.
AWS, Azure, and GCP, with Oracle and MongoDB for data storage, indicating a multi-cloud deployment strategy for resilience.
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