Centrical Tech Stack

AI performance platform for frontline employee engagement and coaching

Software Development New York, New York 51–200 employees Founded 2013 Privately Held

Centrical builds an AI performance experience platform targeting contact center and frontline operations teams. The tech stack reveals a mature distributed systems foundation (AWS, AKKA, Orleans, Redis) paired with recent LLM infrastructure adoption (LangChain, LangGraph, AWS Bedrock, OpenAI, Anthropic), signaling active development of conversational coaching and voice simulation capabilities. Current hiring is engineering-heavy and senior-focused, concentrated in Israel, indicating acceleration on AI-powered features rather than sales expansion.

Tech Stack 48 technologies

Core StackCursor AWS AWS Lambda Elasticsearch C# SQL Server Redis MongoDB DynamoDB JavaScript Angular React .NET Node.js TypeScript LangChain OpenAI Anthropic AWS SQS AWS SNS ASP.NET MVC NET Core Entity Framework LINQ Dapper LangGraph AWS Bedrock AKKA Orleans Qlik Sense+18 more

What Centrical Is Building

◆Challenges

Insights not translating into actions
Lack of actionable insights

▲Active Projects

Llm-based coaching systems
Real-time voice simulations
Intelligent kpi analytics
Real-time employee engagement and performance solutions

Hiring Activity

Accelerating5 roles · 4 in 30d

Department

Engineering

Product

Sales

Seniority

Senior

Director

Mid

Notable leadership hires: Sales Director

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About Centrical

Centrical is a workforce engagement and performance management platform serving frontline and contact center operations at multinational enterprises. The product combines AI-driven performance analytics, personalized microlearning, quality coaching (now including conversational AI), and gamification to improve employee engagement and productivity. Founded in 2013, the company operates across 150 countries in 40 languages, with offices in New York, Tel Aviv, and London. The platform addresses a core operational pain point: translating performance insights into actionable coaching and behavioral change at scale.

HeadquartersNew York, New York

Company Size51–200 employees

Founded2013

Hiring MarketsIsrael

Frequently Asked Questions

What tech stack does Centrical use?

Centrical runs on AWS (compute, messaging, and ML services), C# and .NET backend (ASP.NET MVC, .NET Core, Entity Framework), SQL Server and MongoDB for data, and React/Angular on the frontend. LLM components use LangChain, LangGraph, AWS Bedrock, OpenAI, and Anthropic.

What is Centrical working on?

Active projects include LLM-based coaching systems, real-time voice simulations, intelligent KPI analytics, and real-time employee engagement and performance solutions—reflecting a shift toward conversational AI for manager coaching.

How this profile is built

Centrical's technology stack, projects, and hiring signals are inferred from public hiring and company data — career pages, public listings, and company web presence — then clustered and de-duplicated. Figures are estimates that refresh over time. Read our full methodology →

This is not an official vendor or customer list. It is a technology-adoption signal inferred from public data, intended for B2B research.