B&H Photo Video operates a 1,000+ person omnichannel retail business anchored by a 50-year-old New York flagship store and e-commerce platform serving photo and video professionals. The tech stack spans analytics (Google Analytics, Adobe Analytics, Salesforce), creative tools (Adobe Creative Cloud, DaVinci Resolve, Unreal Engine), and operational systems (Jira, ServiceNow, Asana, Medallia) — a profile of a mature retail organization managing inventory, customer feedback, and cross-functional coordination. Active hiring across engineering, marketing, and support signals investment in platform modernization, while projects around full-stack migration and application integration suggest infrastructure replatforming alongside customer experience improvements.
Tech Stack 57 technologies
What B&H Photo Video Is Building
◆Challenges
- Timely survey follow-up
- Unresolved issue escalation
- Feedback trend identification
- Migrating legacy applications to new platform
- Excessive returns
- Supply chain risks
- Ensuring timely payments
- Monitoring aging reports
- Accurate claim submissions
- Service improvement initiatives
▲Active Projects
- B&h flagship website
- Technology showcases for trade shows and events
- Project management of production environment quotes and installations
- Migration of existing applications to the new full stack platform
- Design and development of application integrations
- Customer return program
- Root cause analysis rollout
- Waste reduction initiative
- Service improvement initiatives
- Seo strategy development