Direct-to-consumer travel brand expanding retail and product categories
Away is a DTC travel lifestyle brand scaling rapidly into physical retail and new product lines (apparel, wellness, accessories). The hiring mix is heavily skewed toward sales (13 roles) with junior-level dominance, reflecting a retail expansion strategy. Pain points cluster around inventory management, forecasting, and quality—operational friction typical of brands transitioning from pure e-commerce to omnichannel retail with wholesale partners.
Away designs and sells travel products and lifestyle accessories direct to consumers, with distribution across nearly 40 countries. Founded in 2016, the company has grown to over 250 employees and operates physical retail locations in the US and abroad. The stack is lightweight (Salesforce, Zendesk, Kustomer for CRM/support; Excel and Google Sheets for planning) and reflects a sales- and operations-first org. Current expansion priorities include new store openings, wholesale channel development, and product category expansion beyond luggage.
Primarily Salesforce for CRM, Zendesk and Kustomer for customer support, MaestroQA for quality assurance, and Google Workspace with Excel/Sheets for finance and planning.
Primarily the United States, with additional hiring in Canada and Cambodia across sales, operations, marketing, and manufacturing functions.
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