Aircall Tech Stack

AI-powered customer conversation platform integrating voice, SMS, and messaging channels

Software Development New York, NY 501–1,000 employees Founded 2014 Privately Held

Aircall operates a multi-channel customer engagement platform (voice, SMS, WhatsApp, social media) with 200+ third-party integrations and serves 22,000+ businesses. The tech stack reflects a dual operational model: a sales-motion stack (Salesforce, Gong, Outreach, Salesloft) paired with a product stack (React, Node.js, Python, WebRTC, SIP on AWS), and recent AI adoption (OpenAI, Anthropic) suggests a strategic pivot toward AI agents and automated assist features. Active hiring spans both engineering and sales at nearly equal strength, with notable forward-deployed and ecosystem roles, indicating a move toward customer-led expansion alongside product automation.

Tech Stack 64 technologies

Core StackSalesforce Gong Salesloft React Python TypeScript Node.js AWS Looker Ruby Zendesk GitLab CI/CD Vite HubSpot Ruby on Rails GitLab Jira Slack OpenAI Anthropic Outreach WhatsApp Excel SOAR Electron Chromium Plantronics WebRTC SIP Salesforce DX+25 more

AdoptingPlaywright Selenium monday.com Slack Module Federation Copado Provar Salesforce Flow+1 more

What Aircall Is Building

◆Challenges

Retention
Expanding into french market
Automating repetitive engineering tasks
Boosting productivity
Number purchasing and porting compliance
Customer onboarding friction
Customer onboarding and adoption
Integrating with existing systems
Carrier onboarding regulatory compliance
Optimizing processes

▲Active Projects

Ai voice agent
Ai assist
Accelerate adoption of add-on skus
Build quarterly number operations okrs
Ai agent integration with crms
Portfolio health monitoring
Reactive 1:1 onboarding support
Proof of concepts for aircall integration
Scaling forward deployed engineering team
Contextual ai assistants using internal data and codebases

Hiring Activity

Steady170 roles · 60 in 30d

Department

Engineering

Sales

Support

Marketing

Ops

Product

Security

Data

Seniority

Senior

Mid

Intern

Junior

Manager

Director

Staff

Lead

Notable leadership hires: Ecosystem Lead, Forward Deployed Engineering Lead, Managing Director, Growth Marketing Director, Product Enablement Lead

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About Aircall

Aircall builds a cloud-based platform that unifies voice, SMS, WhatsApp, and social messaging for customer-facing teams in sales and support. The platform syncs bi-directionally with CRM, helpdesk, and business-intelligence tools—200+ integrations total—to embed customer context into every interaction. The company operates across eight countries (US, UK, Germany, France, Spain, Portugal, Mexico, Australia) with a 501–1,000 employee base. Current initiatives focus on AI voice agents, AI-assisted customer interactions, and onboarding automation, alongside expansion into new geographies and compliance-heavy regulated workflows (carrier onboarding, number porting).

HeadquartersNew York, NY

Company Size501–1,000 employees

Founded2014

Hiring MarketsUnited Kingdom, Germany, France, United States, Spain, Portugal, Mexico, Australia

Frequently Asked Questions

What tech stack does Aircall use?

Aircall runs on React and Node.js for frontend and backend, Python for backend services, and AWS for infrastructure. Product uses WebRTC and SIP for voice handling, and integrates Salesforce, HubSpot, Zendesk, and 200+ other business apps. Recent AI additions: OpenAI and Anthropic.

What countries is Aircall hiring in?

Eight countries: United States, United Kingdom, Germany, France, Spain, Portugal, Mexico, and Australia.