Hatch Tech Stack

AI customer service agents for voice, SMS, and email

Software Development New York, NY 51–200 employees Founded 2016 Privately Held

Hatch operates a conversational AI platform for contact centers, built on Elixir + Go + PostgreSQL + Redis across AWS/GCP/Azure — a polyglot, distributed systems stack suited to real-time voice and messaging workloads. The company is engineering-heavy (15 of 36 active roles) with senior and staff-level concentration, and pain-point tracking reveals active work on system reliability, platform scaling, and fault-tolerant data ingestion — priorities consistent with expanding from early-stage voice/SMS deployments to production multi-tenant infrastructure.

Tech Stack 47 technologies

Core StackElixir Go PostgreSQL Redis AWS Python Django Flask FastAPI MongoDB Docker Kubernetes Jenkins CircleCI GitHub Actions React TypeScript Next.js Redux GraphQL Java Apache Flink Apache Spark Apache Airflow GCP Azure Pytest Recoil Kinesis Pub/Sub+17 more

What Hatch Is Building

◆Challenges

Improving system reliability
Scaling communications platform
Technical friction in buying process
High-value deal closure
Fault-tolerant data ingestion
Unlock revenue from lead pipeline
Adoption gaps
Integration challenges
Dynamic business needs
Maintaining high-performance backbone

▲Active Projects

Ai platform backend systems
Conversational ai applications
Database schema design
Zapier automations
Multi-brand implementations
Landing pages and booking flows
Events strategy playbook
Onboarding project plans
Scalable backend services for communications platform
Solution architecture design

Hiring Activity

Steady35 roles · 10 in 30d

Department

Engineering

Sales

Marketing

Data

Product

Seniority

Senior

Staff

Junior

Manager

Mid

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About Hatch

Hatch builds a customer service AI platform that handles inbound and outbound interactions across voice, SMS, and email. The product is positioned as a scalable replacement for traditional contact-center staffing, enabling businesses to automate routine customer communication while reducing operational costs. The company operates from New York with 51–200 employees and serves mid-market and enterprise sales organizations. Current project work spans backend platform hardening, multi-tenant implementations, and Zapier integration, alongside sales-enablement and onboarding workflows.

HeadquartersNew York, NY

Company Size51–200 employees

Founded2016

Hiring MarketsUnited States, Canada

Frequently Asked Questions

What tech stack does Hatch use?

Hatch runs Elixir and Go on the backend, PostgreSQL and Redis for data, with AWS, GCP, and Azure for cloud infrastructure. Frontend is React and TypeScript with Next.js. Orchestration uses Kubernetes and Docker; CI/CD via Jenkins, CircleCI, and GitHub Actions.

What is Hatch working on?

Active projects include AI platform backend systems, conversational AI applications, database schema design, Zapier automations, multi-brand implementations, and scalable backend services for a communications platform.