Hatch Tech Stack

AI customer service agents for contact centers across voice, SMS, and email

Software Development New York, NY 51–200 employees Founded 2016 Privately Held

Hatch operates a conversational AI platform for contact centers, built on Elixir + Phoenix + PostgreSQL + MongoDB, with Python microservices (Django, FastAPI) running on AWS EKS and GCP. The hiring mix is heavily weighted toward sales (5 roles) and product (2) versus engineering (1), with acceleration in senior and manager-level positions—a pattern consistent with a sales-led go-to-market phase scaling revenue delivery rather than platform infrastructure.

Tech Stack 49 technologies

Core StackZapier Google Ads LinkedIn Ads PostgreSQL MongoDB Elixir Go Terraform AWS AWS RDS Kubernetes Redis Python Django Flask FastAPI Docker Jenkins CircleCI React TypeScript Phoenix AWS EKS Aurora Oban Ecto GCP Azure Pytest Unittest+19 more

What Hatch Is Building

◆Challenges

Unlock revenue from lead pipeline
Scale 1:1 communication without headcount
Reducing overhead
Integration challenges
Adoption gaps
Technical issues
Messy customer problems
Improving cac and payback period
Increasing pipeline and revenue
Improving lead quality

▲Active Projects

Multi-brand implementations
Zapier automations
Integration and data setup
End-to-end delivery of ai agents
Define agent workflows and prompts
Monitor live agent performance and customer feedback
Full-funnel growth campaigns
Account-based marketing campaigns
Signal-based growth engine
Standardized postgres architecture playbook

Hiring Activity

Accelerating9 roles · 6 in 30d

Department

Sales

Product

Engineering

Marketing

Seniority

Senior

Junior

Manager

Mid

Company intelligence

Find more companies like Hatch by tech stack, pain points and active projects

Get started free

About Hatch

Hatch builds AI customer service representative agents that handle inbound and outbound communication across voice, SMS, and email channels. The platform sits within contact centers and is designed to lower operating costs while maintaining or improving customer satisfaction and conversion metrics. The company operates across multi-tenant implementations, with Zapier-driven workflow automation and tight Salesforce integration. Current project focus includes agent workflow definition, real-time performance monitoring, and standardized deployment patterns—alongside sales-driven initiatives like account-based marketing and pipeline signal analysis.

HeadquartersNew York, NY

Company Size51–200 employees

Founded2016

Hiring MarketsUnited States

Frequently Asked Questions

What tech stack does Hatch use?

Hatch runs Elixir + Phoenix on the backend with PostgreSQL and MongoDB for storage, Python services (Django, FastAPI) for supporting APIs, and Kubernetes + AWS EKS for orchestration. The stack also includes Redis, Terraform, Docker, and Jenkins for CI/CD.

What is Hatch working on?

Active projects include end-to-end AI agent delivery, multi-brand implementations, Zapier automation setup, agent workflow and prompt definition, live performance monitoring, and growth campaigns including account-based marketing and signal-based pipeline analysis.

How this profile is built

Hatch's technology stack, projects, and hiring signals are inferred from public hiring and company data — career pages, public listings, and company web presence — then clustered and de-duplicated. Figures are estimates that refresh over time. Read our full methodology →

This is not an official vendor or customer list. It is a technology-adoption signal inferred from public data, intended for B2B research.