White-label MSP services: helpdesk, NOC, SOC, and IT projects
Uptime Solutions is a UK-based managed service provider selling white-label support, monitoring, and project delivery to other MSPs. The tech stack is enterprise Microsoft + Cisco/Fortinet networking, with active migration and automation work visible across projects—cloud transitions, SOP automation, and n8n workflows suggest a push to reduce manual handoffs. Recent adoption of Datto RMM indicates toolchain consolidation around RMM-native capabilities.
Uptime Solutions works in partnership with MSPs, providing outsourced helpdesk, network operations center (NOC), security operations center (SOC), and IT project delivery. The model is white-label, allowing partner MSPs to maintain client relationships while Uptime handles service delivery. The company operates with UK-based support and a New Zealand office to cover out-of-hours windows. A 51–200-person operation founded in 2009 and headquartered in Three Bridges, West Sussex, the business recently merged with inbay. Current hiring is steady and focused across support (largest department), engineering, and operations roles across the UK, South Africa, and Sri Lanka.
Microsoft 365, Azure, Entra, Intune, Active Directory, Cisco (ASA, Meraki, Nexus, Firewall Threat Defense), Fortinet, ConnectWise, VMware, Citrix, Hyper-V, DNS, DHCP, SonicWall, and Wasabi for backup. Recently adopting Datto RMM.
Cloud migrations and transitions, infrastructure deployments, automation workflows (n8n-based), firewall updates, security restructuring, SOP documentation, and email/SharePoint migrations for client environments.
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