Global BPO and digital services operator across 32 countries
transcosmos is a 10,000+ person public services company built on a high-volume operational model: contact centers, fulfillment, back-office processing, and e-commerce logistics across Asia and 49 countries. The tech stack reveals dual optimization paths—heavy reliance on legacy enterprise systems (SAP, Oracle, SQL Server) for cost-reduction services, paired with modern cloud (Snowflake, dbt, AWS) and marketing automation (Salesforce Marketing Cloud) for growth services. Active adoption of SAP and Concur, plus ongoing security strategy rollout and BPaaS implementation, suggests internal infrastructure modernization to support scale and compliance.
Notable leadership hires: Business Promotion Head, Digital Marketing Director, Information Security Lead, Tech Lead, Executive Director
transcosmos operates a global business-process outsourcing and digital services business founded in 1966. The company serves mid-market and enterprise clients across two service lines: Cost Reduction Services (contact centers, HR/finance back-office, supply chain, system development) and Sales Expansion Services (big data, digital marketing, e-commerce fulfillment, telemarketing). With 171 locations across 32 countries and a focus on Asia-Pacific, transcosmos handles e-commerce fulfillment and localization for over 49 countries. The organization is actively hiring across engineering, marketing, data, and operations, with leadership roles in digital marketing, security, and platform development.
Primary systems: Snowflake, dbt, SAP, Oracle, SQL Server, Salesforce Marketing Cloud, AWS, Azure. Also uses Python, Java, C, RPA, and design tools (Figma, Adobe XD). Currently adopting SAP and Concur; no replacements active.
171 locations across 32 countries, with regional focus on Asia. Currently hiring in Japan, China, and Philippines.
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