Regional grocery retailer modernizing operations with AI and cloud analytics
Tottus operates hypermarket chains across Peru and Chile with 10,000+ employees, actively modernizing its operational backbone. The tech stack reveals a shift toward AI-driven decision-making: they're adopting Gemini and GitHub Copilot while already deploying LLMs (GPT, Claude, OpenAI, Anthropic) alongside RAG and LangChain — suggesting early-stage AI experimentation embedded in finance, inventory, and supply-chain workflows. Current hiring acceleration in ops (52 open roles) paired with projects around inventory management, process automation, and operational model redesign indicates they're scaling to address recurring pain points in loss prevention, compliance, and asset efficiency.
Notable leadership hires: Commercial Lead, Department Head, Head of Marketing
Tottus is a major grocery and hypermarket operator in Peru and Chile, owned by Falabella, one of Latin America's largest retail groups. The company entered Peru in 2002 and Chile in 2004, operating a large store network and supply chain. Operations are supported by a diverse tech stack spanning legacy systems (SAP, Excel, Microsoft Project) and modern data infrastructure (GCP, BigQuery, Looker, Tableau). The organization emphasizes internal talent development and community engagement alongside operational excellence; current priorities center on financial integrity, inventory accuracy, loss prevention, and safety compliance across store locations.
Enterprise: SAP, Hyperion. Analytics & BI: BigQuery, Looker, Tableau, Power BI, Looker Studio. Cloud: GCP, AWS, Azure. AI/ML: OpenAI, Anthropic, Google Gemini, LangChain, LlamaIndex, Claude. Productivity: Microsoft Office, Project, Access. Now adopting Gemini and GitHub Copilot.
Tottus operates across two countries: Peru (where it entered in 2002) and Chile (entered 2004). It is a subsidiary of Falabella, one of Latin America's largest retail groups.