S

Systems Integration, Inc. (SII) Tech Stack

Federal IT services and contact center solutions provider

IT Services and IT Consulting Bethesda, Maryland 51–200 employees Founded 1990 Privately Held

Systems Integration, Inc. operates a federal government-focused IT services business built on ServiceNow, Amazon Connect, and a data stack (Power BI, Tableau, SQL, Hive, MongoDB, Cassandra, HBase, Oracle). The hiring mix reveals acute support and operations scaling challenges: 28 of 43 active roles are in support, with accelerating velocity and notable churn in team-lead positions—consistent with their stated pain points around adequate staffing, 24/7 service desk operations, and meeting SLAs.

Tech Stack 43 technologies

Core StackServiceNow NumPy MATLAB Power BI MongoDB Cassandra Oracle SQL Server Tableau Salesforce Microsoft Exchange Active Directory Amazon Connect R Weka Anaconda SPSS D3.js ggplot2 SQL Hive HBase Cognos Erwin Microsoft Office Outlook Excel Word Google Workspace Genesys Cloud+12 more

What Systems Integration, Inc. (SII) Is Building

◆Challenges

Maintaining contractual compliance
Adequate staffing levels
Performance gaps
Inefficient workforce utilization
Meeting service level agreements
24/7 service desk operations
Complex customer inquiries
Operational continuity
Data handling challenges
Data storage retrieval issues

▲Active Projects

Cbp tsd program
Enterprise it service desk training program
Sop development for it service desk
Automated anomaly detection system
Large-scale data analysis approach
Data search access improvement
Itbi initiatives
Bi reporting and etl solutions
Etl/data pipeline optimization
Independent study program

Hiring Activity

Accelerating45 roles · 20 in 30d

Department

Support

28

Ops

5

Engineering

3

Operations

3

Data

2

Seniority

Junior

14

Lead

9

Manager

8

Senior

6

Mid

4

Notable leadership hires: Call Center Team Lead, Customer Service Team Lead, Team Lead

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About Systems Integration, Inc. (SII)

SII is a 51–200-person federal IT services provider headquartered in Bethesda, Maryland, operating since 1990. The company serves U.S. federal and state government clients with contact center solutions (FedRAMP-authorized Amazon Connect deployments), managed IT services, data & analytics offerings, and cybersecurity consulting. Core practice areas span omnichannel customer experience, business intelligence (Power BI, Tableau, Cognos), cloud migration, and IT service management (ServiceNow). Active projects include CBP training programs, service desk SOPs, anomaly detection systems, and ETL pipeline optimization—indicating both government compliance work and internal analytics modernization.

HeadquartersBethesda, Maryland

Company Size51–200 employees

Founded1990

Hiring MarketsUnited States

Frequently Asked Questions

What is Systems Integration Inc.'s tech stack?

SII uses Amazon Connect, ServiceNow, Power BI, Tableau, SQL, Hive, MongoDB, Cassandra, HBase, Oracle, Salesforce, and Microsoft Office suite. Analytics tools include R, NumPy, MATLAB, SPSS, and D3.js for data visualization.