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Company profile

Systems Integration, Inc. (SII) Tech Stack

Contact center and CRM integrator for federal and state government agencies

IT Services and IT Consulting Bethesda, Maryland 51–200 employees Founded 1990 Privately Held

SII builds and staffs government contact centers, pairing a Salesforce Service Cloud and Agentforce core with Genesys and Amazon Connect telephony while adopting NICE CXone and Talkdesk. Hiring is accelerating and overwhelmingly junior support roles, consistent with surge staffing for high-volume federal programs. Repeated FedRAMP and federal security pain points show compliance gating every CCaaS deployment.

Tech Stack 38 technologies

Core StackSalesforce Apex ServiceNow Microsoft Exchange Azure DevOps NumPy MATLAB Power BI MongoDB Cassandra Salesforce Service Cloud Salesforce Agentforce Lightning Web Components Salesforce Flow Genesys Box Copado LinkedIn Recruiter Genesys Cloud Amazon Connect SOQL Gearset Avaya WEKA Anaconda SPSS D3.js ggplot2 Hive HBase+5 more

AdoptingGenesys Cloud CX NICE CXone Talkdesk Amazon Connect

What Systems Integration, Inc. (SII) Is BuildingChallenges and projects from their job posts

◆Challenges

Meeting FedRAMP and federal security compliance requirements
Migrating legacy contact center to the cloud
Integrating CCaaS with Oracle Cloud CRM
Peak contact volume exceeding available staffing
Maintaining operational readiness

▲Active Projects

Phased FedRAMP-authorized CCaaS contact center deployment
Salesforce Service Cloud and Agentforce implementation
Integrating Salesforce with Genesys and Box
Apex and Lightning Web Components for contact center
Clearance-ready talent bench for FEMA CSR recruiting
Workflow redesign and automation

Hiring Activity

Accelerating35 roles · 9 in 30d

Department

Support

Ops

Engineering

Seniority

Junior

Senior

Lead

Mid

Notable leadership hires: Customer Service Team Lead

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About Systems Integration, Inc. (SII)

Systems Integration, Inc. (SII) is a privately held technology services firm headquartered in Bethesda, Maryland, founded in 1990. It serves U.S. federal and state government clients with customer experience, data and analytics, digital transformation, cybersecurity, IT and project management offerings. Core services include omnichannel contact center solutions, CRM and ITSM implementation, cloud migration, managed IT with round-the-clock support, and staff augmentation. The company employs 51–200 people and hires within the United States.

HeadquartersBethesda, Maryland

Company Size51–200 employees

Founded1990

Hiring MarketsUnited States

Frequently Asked Questions

What tech stack does Systems Integration Inc (SII) use?

SII works with Salesforce Service Cloud, Agentforce, Apex, Lightning Web Components, Genesys Cloud, Amazon Connect, ServiceNow, Copado, Gearset, Azure DevOps, Box and Power BI, and is adopting NICE CXone and Talkdesk.

Is SII hiring contact center staff?

Yes. Hiring is accelerating and concentrated in customer support and operations, mostly junior roles plus Customer Service Team Lead positions, all in the United States.

Where is Systems Integration Inc headquartered?

SII is headquartered in Bethesda, Maryland. It was founded in 1990, is privately held, and has 51–200 employees.

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How this profile is built

Systems Integration, Inc. (SII)'s technology stack, projects, and hiring signals are inferred from public hiring and company data — career pages, public listings, and company web presence — then clustered and de-duplicated. Figures are estimates that refresh over time. Read our full methodology →

This is not an official vendor or customer list. It is a technology-adoption signal inferred from public data, intended for B2B research.